Service Coordinator

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Description


TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience. With 34 offices in the Southeast and over 500 Technicians, we are looking for you to help us be the best service company in the region.

It is time for you to put your knowledge too work and start building a career!

What Success in our Service Coordinator Role Looks Like at TWC Services Inc.

Manages and coordinates service requests to ensure timely and efficient service delivery. Responsible for scheduling appointments, maintaining service records, and providing the highest level of client support.


Key Areas of Responsibility
• Dispatching: Coordinates with the managers to schedule work. Dispatches the appropriate service technician at the proper time. Updates the dispatch board continuously and maintains the call schedule according to order of importance, location, contract specifications, and time allocation. Ensures calls are completed and reschedules incomplete calls.
• Client Relations: Maintains good client relations and provides clear communication to all external and internal clients. Notifies supervisor of any service issues and updates client websites as needed.
• Service Agreements: Maintains and coordinates monthly Preventative Maintenance Agreement scheduling. Maintains a working knowledge of each agreement in order to meet specific client requirements. Orders filters as needed.
• Technician Administrative Support: Gathers information from service technicians, accurately types and logs work orders, and acquires client approval in a timely manner. Reviews open work orders regularly for accuracy and completion. Assists in the procurement of parts and tools, and performs necessary follow-up for timely delivery. Is familiar with equipment, parts, and their suppliers


Requirements:

• 0-2 years of technician support or dispatching experience or equivalent experience
• Associate's degree or Technical Degree or Certificate


We Offer:
• Paid holidays
• Health, dental and vision insurance
• Growth potential with a stable company
• Paid vacation
• Health club reimbursement
• Wellness plan with lifestyle spending account
• 401k with company match and profit-sharing
• Continuing education and advancement opportunities
• Tuition reimbursement
• Term, AD&D and Dependent Life insurances
• Prepaid Legal

Prepaid Legal TWC Services Inc., is a service-industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment operating under a people-first approach. With roots dating back to 1906, TWCSI has expanded to over 30 locations and counting throughout the southern United States, with Corporate Headquarters in Des Moines, IA. TWC Services, Inc is an EOE, including disability/vets. TWC Services, Inc participates in E-Verify.