Remote After Training (Customer Service Representative)
$20 per hourAxelon
Warwick, RI
- Remote job
Job Title
Pay Rate: $20 per hour Work Mode: Remote after training Location: Warwick, RI
Responsibilities
- Handle inbound customer service calls for Defined Benefits/Retirement Income Solutions.
- Assist customers with inquiries about their defined benefit annuity and account maintenance.
- Process requests related to direct deposit changes, address updates, and claims assistance.
- Provide strong customer service and convey complex topics clearly to customers.
- Work to remove roadblocks to customer requests and educate them on the correct processes.
Requirements
- Minimum 1 year of call center experience.
- Experience with Windows-based operating systems (e.g., Microsoft Office Suite).
- Ability to attend 7 weeks of on-site training in Warwick, RI.
- High-speed internet connection required; must be connected via ethernet cable.
- Quiet and secure workspace free of distractions.
- Must use video during interviews and training.
- Ability to work Monday-Friday, 8am to 9pm, with flexible shift availability.
- No planned time off during training and nesting period (December 8, 2025, to January 30, 2026).
Preferred Skills
- Strong customer service focus and advanced skills to avoid escalations.
- Ability to convey complex topics to clientele effectively.
Benefits
- Company-provided equipment including laptop, docking station, monitors, keyboard, mouse, and headset.
Vacancy posted 4 days ago
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