After Hours Coordinator

After Hours Coordinator OH

Company: CareStar, Inc. Location: This position is available across the State of Ohio Job Type: Part-Time | Remote Industry: Healthcare / Social Services / Case Management

About the Opportunity at CareStar

Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking After Hours Coordinator to join our Quality Improvement program. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As an After Hours Coordinator, you'll work directly with individuals to assess their needs, develop personalized care plans, and connect them with essential services and supports. You'll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.

Key Responsibilities

• Answers incoming telephone calls and promptly utilizes CareStar's electronic database and other resources to research information needed to appropriately process calls.
• Communicates with callers in courteous, respectful and professional manner.
• Logs each incoming and outgoing call on the appropriate form with the date, time, caller, type of call, information from call and the follow-up required.
• Responds to questions from consumers/applicants/others with informative and appropriate responses using resource materials provided, including consumer specific.
• Recognizes situations which must be referred to the on-call supervisor and/or treated as an emergency. Completes appropriate referrals and follow through in a timely manner with accurate and complete information. Timely submits report logs to CareStar office or alternate coordinators as required.
• Promptly contacts Supervisor, management staff or technology support per Department/CareStar policy and guidelines as well as contract requirements, regarding issues, including technology support, phone line issues, media requests, program requests, urgent situations etc.
• Participates in orientation, training, in-services and staff meetings to enhance knowledge and understanding of program information.
• Serves on work groups, community groups, committees, or other task forces and attends meetings as requested.
• Performs other projects and duties as assigned.

Minimum Qualifications

• High school graduate or GED equivalent.
• Minimum of one year (1) of clerical, receptionist or secretarial experience. Customer service experience in healthcare is preferred.
• Home internet access required.
• Knowledge of medical terminology.
• Home-based position requiring the employee to maintain access to CareStar incoming phone calls and the CareStar database to be responsive to incoming calls throughout the shift.
• Ability to maintain confidentiality and professional discretion, especially when working with HIPAA protected information, is required.
• Effective oral and written communication skills; Familiarity with suite of Microsoft Office programs.
• Valid driver's license and car insurance as required by State law.

Why Join CareStar?

• Remote flexibility with meaningful community engagement
• Competitive salary based on experience and education
• Comprehensive benefits: Medical, dental, vision, life insurance
• 401(k) with a generous company match
• Paid time off + 10 paid holidays
• Employee Stock Ownership Plan (ESOP) become a part-owner in the company
• Supportive, mission-driven culture focused on improving lives