APPLICATIONS COORDINATOR

The Applications Coordinator serves as the operational lead and day-to-day manager of the Arkansas Data Hub, the State's enterprise data-fabric platform supporting secure, standardized, and privacy-preserving data sharing across executive branch agencies. This role oversees the delivery, reliability, and ongoing operation of all Data Hub services, coordinating implementations in alignment with statewide data policies, standards, and governance.


Daily responsibilities include managing data-sharing workflows; overseeing integrations, ETL/ELT processes, event-streaming pipelines, data virtualization layers, and metadata/catalog-management activities; and supporting departments as they onboard and adopt Data Hub capabilities. The Coordinator also leads the troubleshooting of data-sharing workflows and platform processes, identifying root causes and coordinating resolution across department, vendor, and technical teams. The Applications Coordinator functions as a solution architect for data-sharing business needs, translating agency requirements into scalable, secure technical solutions within the Data Hub ecosystem.

The position also develops and maintains standard operating procedures, documentation, and training resources; leads customer onboarding; and serves as the primary point of contact for vendors providing Data Hub infrastructure, services, and platform support.

Preferred qualifications, specific skills, and/or professional background

• Experience with enterprise data platforms, data-fabric environments, or large-scale data-sharing solutions.
• Experience with API-based integrations, ETL/ELT workflows, event streaming, data virtualization, or metadata/catalog management.
• Experience with IBM CloudPak for Data, or other IBM Cloudpak software.
• Strong aptitude and drive to learn complex systems quickly, including the ability to interpret technical documentation and become a subject-matter expert.
• Experience creating SOPs, documentation, and training resources.
• Strong communication skills, including the ability to clearly translate technical concepts for business audiences and business requirements for technical teams.

Position Information

Job Series: Information Technology - Application Support

Classification: Applications Coordinator

Class Code: IAS03P

Pay Grade: IST09

Salary Range: $88,455 - $144,321

Job Summary

The Applications Coordinator serves as the primary liaison between an agency's or organization's information technology section, end-users, and vendors to ensure the successful implementation, maintenance, and optimization of software applications. This role involves coordinating projects, facilitating communication across teams, and overseeing the lifecycle of applications to meet business goals. The Applications Coordinator must have excellent organizational and technical skills, as they are responsible for aligning technology solutions with organizational needs while ensuring smooth operations and minimal downtime.

Primary Responsibilities

Act as the main point of contact for all matters related to software applications within the agency or organization.Coordinate the development, testing, implementation, and updates of applications.Manage application projects, ensuring timelines and budgets are met.Collaborate with a variety of assorted personnel in an attempt to gather requirements and ensure proper application functionality.Monitor the performance of applications and recommend improvements or updates.Troubleshoot and resolve application-related issues, liaising with vendors or developers when necessary.Train and support end-users to ensure effective use of applications.Develop and maintain documentation, including user manuals, workflows, and training materials.Ensure compliance with organizational and regulatory policies for software use and security.Stay informed about emerging application technologies and trends to provide innovative recommendations.

Knowledge and Skills

Strong organizational and project management skills.Excellent communication and interpersonal abilities to work across teams.Problem-solving aptitude with a proactive approach to challenges.Ability to handle multiple priorities and maintain attention to detail.Adaptability to work in fast-paced and evolving environments.

Minimum Qualifications

Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field.

Minimum of 8 years of experience in application support, project coordination, or a related information technology role.

Certifications in project management or specific applications (e.g., Project Management Professional, Information Technology Infrastructure Library, or vendor certifications) may be required.

Proven experience in managing software application projects or deployments.

Familiarity with enterprise systems, such as Enterprise Resource Planning (e.g., SAP, Oracle) or Customer Relationship Management platforms (e.g., Salesforce).

Hands-on experience with application troubleshooting and system integration.

Knowledge of best practices in software deployment and user training.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.