Helpdesk Support Specialist - Tier I
$28 per hourExecutive Recruiting Agency, LLC
Helpdesk Support Specialist – Tier I
Location: Fully Remote
Pay: $28 per hour
Contract: 5 Months
Schedule: Rotating weekend shifts required (schedule may change based on business needs)
Job Overview
We are seeking a Tier I Helpdesk Support Specialist to provide technical assistance to employees and contractors. This position involves troubleshooting IT issues, assisting with new employee onboarding, and resolving support tickets.
Key Responsibilities
Provide Tier I technical support via phone, chat, and helpdesk ticketing system.
Troubleshoot and resolve common hardware, software, and technical issues.
Assist new employees and contractors with IT onboarding using established checklists.
Guide users through onboarding sessions using Zoom Workplace.
Document technical issues, troubleshooting steps, and resolutions in helpdesk tickets.
Escalate complex technical problems to Systems Administrators or higher-level IT support.
Identify and report critical or widespread technical issues to IT management.
Collaborate with IT team members to resolve technical problems efficiently.
Deliver professional and responsive customer service.
Requirements
Minimum 2 years of relevant IT support experience OR a degree in a technology-related field.
Experience providing Tier I helpdesk or technical support.
Ability to troubleshoot common IT issues and assist end users.
Familiarity with helpdesk ticketing systems.
Comfortable providing technical assistance over the phone, through chat, and via Zoom.
Strong communication, problem-solving, and customer service skills.
Ability to work independently and collaboratively in a remote environment.
Must be available to work rotating weekend shifts.
Vacancy posted 13 hours ago
Similar jobs that could be interesting for youBased on the Helpdesk Support Specialist - Tier I in Dallas, TX vacancy
- DHA Housing Solutions for North Texas is seeking a Helpdesk Specialist in Dallas, TX to provide Tier 1 IT support for end-users and assist with IT operations across the agency. Responsibilities include hardware/software inventory, printing room management, and user assistance...Suggested
- ...efficient, connected, and safe and improve the lives of design and construction professionals everywhere. The Technical Support Specialist - Tier 2 , a mid-level software support position, is expected to assist Bluebeam customers via telephone, chat and email who are...SuggestedWork at office
- ViaPath Technologies is seeking a Technical Support Representative I to be the first line of contact for customer issues, handling software and hardware troubleshooting and documentation. The role emphasizes clear communication, rapid issue resolution, and teamwork within...SuggestedWork at officeShift work
- DHA Housing Solutions for North Texas is seeking a Helpdesk Specialist to deliver Tier 1 IT support and assist in IT operations across the agency. The role includes answering calls, creating work orders, managing inventory, and helping users with desktop setups. Ideal...Suggested
- Position Summary The User Support Specialist is the friendly first point of contact for attorneys, paralegals, and staff who need help with technology. Working in a fast-paced law firm environment, this person supports the tools that legal professionals rely on every day...SuggestedWork at officeAfternoon shift
- Concentra is seeking a Support Specialist I to deliver first level IT helpdesk support to colleagues, troubleshooting hardware, software, and workflow issues with strong customer service. You will assist with laptops/desktops, printers, mobile devices, Windows/Office 36...Work at officeShift workNight shift
$70k - $100k
...Summary Rapid Response Monitoring is seeking a service-oriented IT Support Specialist to serve as part of 24x7 team maintaining 99.999% network and... ...steps, and resolution Upon escalation, work with Tier 2 support to learn further troubleshooting and resolution techniques...Work at officeLocal areaRelocation- ...empower employees (when they have the right support) to be savvy healthcare consumers and... ...The Role We’re hiring an IT Support Specialist who will serve as the frontline of technical... ...that powers our operations. As a Helpdesk Support Specialist, you’ll be the bridge...Work at officeWork from homeFlexible hoursDay shift
- ...Sr. Desktop Support Specialist Client Technology Services is seeking a customer-focused and technically capable Walkup Desk Support Technician to provide hands-on IT support to airport employees. This position serves as a primary point of contact for employees who...
Tek Ninjas
Dallas, TX4 days ago - Network Administrator & IT Support Specialist Location: Grand Prairie, TX (Traders Village) Traders Village—the largest weekend marketplace... ...Minimum 3 years proven experience in network administration + helpdesk support. Strong skills with Windows Server, Active Directory...Weekend work
- ...About the job Remote Travel Support Specialist We are looking for a dedicated Remote Travel Support Specialist to ensure our clients have a seamless journey from start to finish. In this role, you will be the primary point of contact for travelers, resolving inquiries...Remote workWork from homeFlexible hours
Livetripexperience
Syracuse, NY2 days ago - The University of North Texas System’s Dallas campus is hiring an Enrollment Services Assistant to support the Registrar’s Office. You will manage student records, assist students and families, and help with front-desk processes while upholding FERPA policies. Working under...Work at office
- ...extraordinary. Your journey starts now-protect and innovate with MANTECH! MANTECH seeks motivated, career and customer-oriented IT Support Specialists to join our team in Oahu Hawaii and Dallas Texas . Responsibilities include but are not limited to:...Work at officeLocal area
ManTech International Corporation
Dallas, TX1 day ago - ...The Bonadio Group is currently seeking an IT Support Specialist in our Dallas, Texas office. A qualified candidate would work closely with the IT team to provide timely, accurate and friendly deskside and telephone technical support to our Albany office users as well...Hourly payFull timeSummer workWork at officeWork from homeMonday to FridayMonday to ThursdayWeekend work
The Bonadio Group
Dallas, TX4 days ago $22 - $25 per hour
...with ticket volumes as well as to address some positive attrition they've had in the organization from members leaving the team. They support office and clinical locations around the country as well as corporate/office employees. Common issues that they are supporting...Contract workTemporary workFor contractorsWork at officeRemote workTEKsystems
Syracuse, NY5 days ago$26.5 - $28.75 per hour
...IT Support Specialist Liberty Resources | Syracuse, NY Pay Range: $26.50 - $28.75 per hour About Liberty Resources Liberty... ...printers, and other technology. Troubleshoot and resolve helpdesk tickets, service requests, and user issues. Configure, deploy...Hourly payLocal areaRemote workLiberty Resources
Syracuse, NY5 days ago$55k - $65k
...send the right van to the right job, using the right route with the right parts, at the right time. Overview As a Dealership Support Specialist, you will be the first line of support for Curbee dealership partners, ensuring issues are resolved quickly, clearly, and...Full timePart timeRemote work- ...one of the largest franchise organizations in the U.S., proudly supporting over 1,300 restaurant locations across 31 states. We provide... ...problem-solvers! Job Summary: We are seeking an IT Support Specialist to monitor, maintain, and support restaurant IT systems. In...Daily paidMonday to Friday
Sun Holdings
Dallas, TX4 days ago - ...Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating... ...and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist...ApprenticeshipWorldwideShift work
US Navy
Farmers Branch, TX3 days ago $25 - $35 per hour
...Ed Bell Investments, Inc. IT Support Specialist Location: Dallas, TX 75220. This is a full-time, in-office position in northwest Dallas. Candidates must be able to commute Monday through Friday reliably. Supporting the Technology Behind Three Essential Businesses...Hourly payWeekly payFull timeWork at officeMonday to FridayFlexible hoursShift workEd Bell Construction
Dallas, TX4 days ago$40k
...cold calling, no prospecting, no list building Sales Support Specialist ~$40,000 base + commission ~ Full base from day one... ...training The full commission structure in writing - every tier, every percentage - during the interview process and again before...Full timeRemote workVisa sponsorshipMonday to FridayEIDLexit
Dallas, TX5 days ago- Ricoh USA, Inc. in Dallas seeks a Field Representative II to provide daily on-site support for network and workstation printers, ensuring service levels meet client expectations and documenting all activity. You will respond to requests, perform remote troubleshooting,...Remote work
- ...Administrative And Badging Support Specialist HCRC is seeking an Administrative And Badging Support Specialist to provide essential support... ...and verbal communication skills. Successfully obtain Tier 2/MBI security clearance (investigation costs covered by the...Work experience placementWork at office
$25 - $27.5 per hour
...Citizen. We are unable to sponsor currently. Job Title: IT Support Specialist Location: Syracuse, NY (On-site) Job Type: Full-time, direct... ...promptly to support tickets and user inquiries via the internal helpdesk system Manage procurement, configuration, maintenance, and...Permanent employmentFull time- HomeVestors of America, Inc., the We Buy Ugly Houses® people is seeking an IT Support Specialist to provide first-line technical support for our software products and assist both internal and external users. You will troubleshoot issues, guide customers through solutions...
- The Dallas Mavericks are seeking an entry‑level End-User & Systems Support specialist to provide first‑line IT support across the organization, including desktops, cloud apps, networking, and AV systems. You will work in a ticketed queue and collaborate with the IT team...Work at office
- Healthmark Group in Addison, Texas is seeking an IT Specialist to support daily IT operations and infrastructure. You will work with the IT Manager on new implementations, provide first-level help desk support, and assist HR and management with access needs. Responsibilities...Work at office
- Bridgeway Summit Partners, a leading financial services firm, seeks an IT Support Specialist in Dallas, TX for a full-time position. This role is essential for maintaining the firm's technology infrastructure and ensuring employees have the necessary tools for their roles...Full timeWork at office
- DBR Engineering Consultants, Inc. in Dallas, TX is seeking an IT Help Desk Analyst I to provide first-line remote and deskside support for users. You will resolve basic desktop issues, document problems, and escalate as needed while assisting in hardware and software updates...Remote job
- ...processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland. Stays abreast of the latest developments, advancements, and trends in the...Work at office
Parkland Health and Hospital System
Dallas, TX17 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Helpdesk Support Specialist - Tier I. Be the first to apply!
Related searches
- support specialist remote Dallas, TX
- family support officer Dallas, TX
- event support specialist Dallas, TX
- direct support specialist Dallas, TX
- integration support specialist Dallas, TX
- patient support associate Dallas, TX
- recruiting support specialist Dallas, TX
- sales support representative Dallas, TX
- application support associate Dallas, TX
- entry level IT support specialist Dallas, TX