Records Specialist - Registrar's Office

Records Specialist Registrar's OfficeFull-TimePrimary ResponsibilitiesResearch and process outgoing official transcript requestsUpdate student records with grade changes, Credit for Prior Learning (CPL) and exam scoresProcess permanent record updates (address, name change, citizenship, social security number)Evaluate college transcripts including domestic, military, and international transcriptsCollaborate with academic departments regarding transfer equivalenciesBuild course articulations onto student's recordMaintain data files in Ellucian Banner, Banner Document Management (BDM) and the Transfer Equivalency System (TES)Monitor multiple departmental email accountsCounsel and provide customer service to students, faculty, staff and the public via phone, email and walk-insMaintain a comprehensive understanding of the Registrar's Office and university policies and proceduresProvide administrative support as needed to Assistant Registrar for Transfer ArticulationRequired QualificationsHigh school diploma or GEDKnowledge of Microsoft Office Word, Excel and AccessDemonstrated ability to learn different and new technologiesExperience using email programsExcellent organizational skills and attention to detailDemonstrated ability to handle difficult interactions with diplomacy, tact and in a confidential mannerExcellent communication skills (verbal, written, and interpersonal)Work history emphasizes an understanding of customer service and reflects an ability to work with high volume of telephone and customer contactsDemonstrated ability to handle multiple tasks with frequent interruptionsDemonstrated ability to synthesize information to make independent decisions with minimal supervisionAbility to interact effectively with faculty, staff, students and the publicRequired Information & DeadlineApplication Deadline: To ensure full consideration, application materials must be received by September 25, 2026. The position is available immediately and will remain open until filled. To Apply: Submit the following items:Letter of interest addressing position qualificationsCurrent resumeNames and contact information of three professional references may be asked for at a later date, if not submittedAdditional InformationAbout Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching, and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high-quality, affordable education with a broadly representative student body, faculty, and staff that respects and celebrates a diverse learning community in a global society.