Practice Coordinator

Kindbody’s mission is to make fertility and family-building care affordable and accessible for all. Founded in 2018, Kindbody has been recognized for technology innovation and industry leadership, being named to CNBC Disruptor 50, Fast Company’s Brands that Matter, Forbes Best Startup Employers, Inc.’s Best In Business list of most admired companies, and Deloitte Technology Fast 500™. Kindbody is the leading U.S. fertility clinic network and global family‑building benefits provider for employers, serving patients at 26 state‑of‑the‑art signature clinics and IVF labs, 400+ partner clinics, and in 113 countries worldwide. Trusted by more than 140 employers, Kindbody’s physician‑led model covers an integrated spectrum of reproductive healthcare, including fertility assessments, fertility preservation, genetic testing, IVF, donor and surrogacy services, adoption, postpartum care, and menopause support. The company is the only fertility benefits provider that serves patients directly, delivering a seamless, integrated experience with superior health outcomes at lower cost. About the Role As an experienced Practice Coordinator reporting to the Practice Manager, you will work in a fast‑paced, rapidly growing environment. Your expertise, professionalism, and collaboration will be relied upon. This full‑time position is based out of our Chicagoland Area Clinics. Responsibilities Front Desk Greet patients with a warm and friendly welcome Check patients in and out through the EMR calendar Ensure all patients have an intake form and insurance information on file before appointments start Serve complimentary beverages to guests and hang belongings in the closet Maintain clinic reception and lobby cleanliness Restock retail displays and maintain display cleanliness Complete merchandising and inventory projects as assigned Provide exceptional service representative of Kindbody Scheduling & Billing Oversee clinic schedule and calendar—assist with booking and rescheduling patients Troubleshoot scheduling issues and make changes to the patient portal when needed Elevate scheduling concerns to the clinical team when necessary Handle all customer billing and insurance questions, including accepting payments, triaging refund requests, and providing balance and statement information Maintain the highest degree of ethics when handling patient payments and bill processing General Administrative Duties Manage inbound customer communication (phone, email & chat) and answer all messages in a timely fashion Manage clinic supply inventory and communicate needs to HQ Maintain clear communication with HQ about overall shop operations Manage event preparation and set up on an as‑needed basis Sell packages, products, and memberships Perform other duties and projects as assigned Qualifications 2+ years of administrative or receptionist experience in a fast‑paced, customer‑focused medical office A passion for women’s health; fertility is a plus Strong communication skills and a team player Willingness to be flexible, roll with the punches, multitask, and troubleshoot problems Detail‑oriented with strong organizational skills Exemplifies excellent customer service skills and professionalism Nice to Have Experience handling medical and insurance billing Desire to be actively involved in events Experience in front desk sales #J-18808-Ljbffr