Client Support Representative

Benefits: Health insurance Paid time off Vision insurance Wellness resources 401(k) Dental insurance Monday–Friday, 8:00 AM – 5:00 PM Liberty, MO | Hybrid/Remote Position | This position begins with required in-office training. Upon successful completion, the role transitions to a hybrid/remote schedule. Equipment is provided after training. Start Your Career with Purpose At Parmele Disability Advocates, we help individuals secure the Social Security benefits they deserve. The Client Support Representative position is the heart of client communication — providing vital administrative support and compassionate guidance to individuals during some of the most challenging times in their lives. No prior experience? No problem. We provide paid training and a clear path for success. What You’ll Do You’ll act as a bridge between clients, our firm, and the Social Security Administration (SSA), ensuring accurate case tracking, timely communication, and exceptional client service. Key responsibilities: Serve as a professional liaison between clients and the Social Security Administration (SSA) Respond to client inquiries with empathy, clarity, and professionalism Collect and document case information accurately and efficiently Track deadlines and prepare timely correspondence Maintain and update case files in our system with precision Perform administrative tasks to support effective case management Collaborate with internal teams to ensure smooth client experiences Assist with additional duties as needed to support clients and the firm What We’re Looking For We’re seeking motivated individuals who are organized, detail-oriented, and ready to learn. Qualifications: Prior customer service experience preferred Excellent written and verbal communication skills Strong ability to work independently and manage multiple priorities Detail-oriented with strong organizational and time management skills Calm, composed, and professional under pressure Self-motivated team player with a positive attitude Critical thinker with strong problem-solving abilities Why Join Parmele Disability Advocates? Make a meaningful impact helping clients access critical benefits Paid training and ongoing development Clear opportunities for career advancement Supportive, team-oriented work environment Established and growing organization About Us Parmele Disability Advocates brings over 150 years of combined disability experience and has helped more than 61,000 individuals secure benefits. What started as a two-person operation has grown into a team of 150 professionals serving clients across multiple states. Apply Today If you’re looking for a stable, full-time role where your work truly matters, we encourage you to apply and start your career with us. Flexible work from home options available.