Senior Manager, People Operations

Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our dynamic teams work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world’s most premium platforms. Taking a Creative Science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Kargo is growing rapidly and currently has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. 

Who We Hire

Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn’t stop to ask what’s next, because they’re already building it. 

The Opportunity

The Senior Manager, People Operations will own the operational excellence of Kargo’s People function, ensuring our core processes are accurate, scalable, and delivered on time. We’re looking for someone who is equally comfortable building a process from scratch, analyzing People data, launching a new program, or asking, “Why are we still doing this manually?”

We’re building a modern, AI-enabled People function designed to help the business move faster and perform better. This is a high-impact, hands-on role for someone who loves turning ideas into systems, improving how work gets done, and making things better for both employees and leaders.

The Daily To-Do  

• Own the day to day execution and continuous improvement of core People Operations processes, including onboarding, offboarding, job and compensation changes, payroll coordination, and employee data.
• Oversee the operational administration of leave of absence programs, including parental and medical leaves, partnering with employees, HRBPs, Insperity, and external partners to ensure documentation, payroll coordination, benefits continuation, and return-to-work activities are completed accurately and consistently.
• Oversee benefits administration and vendor coordination, ensuring employees receive timely and accurate support and complex or compliance-sensitive matters are escalated appropriately.
• Partner closely with Finance to ensure compensation changes, bonus and commission plans, payroll inputs, headcount data, and employee payments are accurate, approved, and processed on time.
• Build and maintain scalable workflows, SOPs, controls, and tracking mechanisms with clear owners, deadlines, approvals, and escalation paths.
• Oversee Rippling, Insperity, and related People systems, ensuring strong data integrity, reporting accuracy, and efficient system-driven processes; identify opportunities to simplify manual work through better processes, technology, and automation.
• Lead and develop the People Operations Coordinator while remaining hands-on and stepping into execution when business needs require it.

Qualifications

• 7+ years of progressive HR / People Operations experience with meaningful ownership of complex operational processes.
• Experience operating in both structured environments and lean, fast-moving organizations where you’ve needed to be highly hands on.
• Strong working knowledge of leave of absence and benefits administration, including parental and medical leaves, documentation requirements, payroll/benefits coordination, return-to-work processes, and partnership with PEOs, carriers, and external leave vendors.
• Hands-on experience with HRIS platforms such as Rippling, Workday, ADP, or similar; experience working with a PEO such as Insperity is a plus.
• Strong experience partnering with Finance on payroll, compensation administration, employee data, headcount, or related financial processes.
• Demonstrated experience managing or coaching team members while remaining actively involved in execution.
• Proven ability to design and improve processes using technology and automation, with strong operational judgment, exceptional attention to detail, and a track record of delivering accurate work on deadline.

In accordance with applicable federal, state, and local pay transparency laws, the anticipated base salary range for this position is listed below. In addition to base salary, this role is eligible for variable compensation — either the Kargo Sales Incentive Plan (sales roles) or an annual discretionary bonus (all other roles). Actual compensation may vary based on factors such as geographic location, work experience, education, and skills.

U.S Salary Range

$120,000—$140,000 USD

What We're Proud Of

• AdAge Best Places to Work 
• ThinkLA Partner of the Year
• Built In Best Places to Work 
• Cynopsis 2025 Top Women in Media - Jeannine Shao Collins
• Martech Breakthrough Awards - Best Overall Adtech Company
• Digiday Media Awards Best Event
• Cynopsis Media Impact Awards-Best CTV Platform
• Martech Breakthrough Awards-CTV Innovation
• Adweek Media Plan of the Year Awards - Best Use of Insights

Following Our Lead

• Big Picture:  kargo.com
• The Latest:  Instagram (@kargo.hq) and LinkedIn (Kargo)