Floor Manager

Floor Restaurant Manager – Luxury Restaurant, Lounge & Rooftop | Brickell, Miami

Pay: $65,000 – $70,000 a year plus service charges

Job type: Full-time, on-site

Location: Brickell, Miami, FL

About the role

Luxury restaurant in Miami is looking for an experienced Floor Restaurant Manager to lead daily service across our luxury restaurant, lounge and rooftop in Brickell. If you thrive in a high-end, high-volume dining room and know how to lead a floor team through a busy service, this is a role for you.

This is a flexible, hands-on position. You will be assigned to any of the three areas based on business needs, adapting to each area's pace, atmosphere and service style while keeping our standards consistent.

What you'll do

• Lead shifts on the floor across the restaurant, lounge or rooftop, staying visible and ahead of service flow, team performance and guest satisfaction
• Run pre-shift briefings covering reservations, VIPs, menu updates, special requests and events
• Assign sections, duties and breaks, and coordinate seating and pacing with reception, reservations, kitchen and bar
• Deliver personalized service and build relationships with returning guests, resolving concerns promptly and professionally
• Coach servers, supervisors, runners and bussers on product knowledge, service sequence and attention to detail
• Support onboarding, training, scheduling and staffing adjustments based on expected business levels
• Manage POS accuracy, cash handling, and the review of discounts, voids and complimentary items, and support revenue goals through informed recommendations and upselling
• Partner with the Bar Manager, culinary, events, stewarding and security teams
• Maintain hygiene, food safety, responsible alcohol service and rooftop safety standards, and complete shift reports and incident reports

What we're looking for

• 3+ years of restaurant management or supervisory experience in a luxury, fine-dining or upscale high-volume à la carte restaurant
• Proven ability to coach a team and maintain standards during busy service
• Strong knowledge of dining service, beverage operations and guest relations
• Experience with POS systems (Toast preferred), cash handling and daily operating controls
• A calm, professional approach to guest concerns and operational challenges
• Flexibility to work across the restaurant, lounge and rooftop, including evenings, weekends and holidays
• Food safety manager and responsible alcohol service credentials (e.g., ServSafe, TIPS), or the ability to obtain them

Preferred

• Experience in luxury restaurants, lounges, rooftop venues or multi-outlet operations
• Familiarity with Toast and reservation platforms (Resy, OpenTable, SevenRooms)
• Strong food, wine and cocktail knowledge
• Experience in the Miami hospitality market
• Bilingual (English/Spanish); additional languages are a plus

Pay and benefits

• Salary: $65,000 – $70,000 a year plus service charges, average of $85,000
• Medical insurance: 100% employer-paid coverage for employee-only medical insurance
• Life insurance: $50,000 company-paid group term life insurance at no cost to you
• Dental, vision and more: dental, vision and ancillary products available (life/AD&D, short-term and long-term disability)
• Insurance timing: enroll within your first 14 days; coverage begins the 1st of the month following your 30th day of service
• 401(k) retirement plan: company match of up to 4% of your contributions, with immediate 100% vesting. You become eligible after 6 months of continuous employment, with automatic enrollment (opt-out available).
• Paid time off: 3 weeks (120 hours) per year
• Family meal: one complimentary family meal per shift, shared with the team
• Parking: available at 800 Brickell Ave for $145 a month, deducted from your payroll weekly
• A dynamic, high-energy luxury setting in the heart of Brickell

How to apply

Submit your resume please. Shortlisted candidates will be contacted for a virtual interview. Applicants must be legally authorized to work in the United States.

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Experience:

• Hospitality management: 3 years (Required)
• fine dining: 1 year (Required)

Language:

• Spanish (Preferred)
• English (Required)

Location:

• Miami, FL 33129 (Required)
• Work Location: In person