Manager, NetSource Customer Service & Development

Job Description

Job Description

Do you have a passion for  people and developing individuals to perform at the highest of their ability ?

Are you great at  collaborating with team members to  creatively problem solve ?

Do you want to be a part of an organization that was named one of Chicago’s Best & Brightest Companies to Work For SEVEN years in a row?

Does working in a  highly-engaged organization , one that’s  committed to growth, collaboration and innovation interest you?

NetSource is a wholly owned subsidiary of Network Services Company and its customer base is the distributor companies that own Network . NetSource Customer Support and Development Manager has two primary purposes, manage the processing and servicing of all NetSource customer orders and lead the development of NetSource processes to support growth and development of the organization.  This is accomplished through a high level of engagement with Network members to understand their needs and match those needs with NetSource capabilities, a collaborative approach across NetSource and Network to implement processes that add value to NetSource, our members, and our associates, and lead the support organization.

WHAT YOU'LL DO:

• Supervise the processing of orders received from Network member companies.
• Provide training for NetSource customer support and business analytics staff to drive departmental efficiencies and business outcomes.
• Supervise and participate in generating customer invoices upon confirmed shipments. 
• Resolve discrepancies with the forwarding warehouses
• Investigate and resolve member complaints with regard to shipping problems
• Approve and process credit memorandums for NetSource customers.
• Collaboratively manage NetSource platforms for all product lines, customer interactions, and customer files.
• Assist NetSource accounting department in its resolution of payment discrepancies.
• Develop relationships with suppliers to drive efficiencies for associates and Members.
• Partner and collaborate with internal operations team for thorough follow through on sales projects.
• Initiate leadership on business development processes to positively impact support associates and members.
• Lead and motivate cross functional teams to drive sales growth and expand opportunities for Member engagement and success.
• Increase member purchasing activity within your supplier portfolio to achieve measurable growth and enhance supplier performance at NetSource.

WHO ARE YOU:

• Proven track record of results in a multi-location, multi-regional or national  environment
• Proven track record of success in a leadership role within a customer support or customer facing organization.
• Self-starter with a proven track record of implementing new processes and ideas both internally and externally with partners
• Excellent oral and written communication skills, coupled with strong listening skills
• Strong understanding of financial metrics and operational functions within distribution and its customers. Ability to manage and lead effectively and cross-functionally with complex customers
• Demonstrated collaborative team approach
• Independent, self-starter with strong organizational skills
• Exemplary presentation skills

WHAT YOU'LL NEED:

• Work History Requirements:
• Minimum 5-10 years’ experience fast paced customer support or customer facing environment
• Education Requirements:
• 4-year college degree in Business or related field

• Proficiency in Microsoft Office Suite required
• Experience with CRM tools (e.g. SalesForce) a plus
• SAP knowledge is helpful

WHAT WE OFFER:   

• Competitive compensation 
• Medical, dental, & vision coverage 
• Generous PTO policy 
• Summer/Flex Hours all year round 
• Learning & Development Opportunities 
• Progressive Wellness Program 
• 401k matching program 
• Generous Profit Sharing contribution 
• FUN work environment with many company sponsored events  

OUR CULTURE & WHAT MAKES US DIFFERENT  

• Our Values are the strategic principles that guide the company and our associates. Commitment to Excellence, Adaptability, Collaborative Relationships and Integrity serve as our cultural cornerstones and are integrated into every action taken or decision made across the organization.

INNOVATION IS IN OUR DNA  

• We don't just welcome new ideas - we thrive on them. Our team stays ahead of the curve with the latest data, technologies and best practices.

GROWTH MINDSET

• We believe in continuous learning. Whether it's attending tech conferences, taking courses, or exploring new tools, we invest in your 

WORK-LIFE HARMONY

• We understand that brilliant solutions come from refreshed minds. Enjoy flexible working arrangements and a culture that respects your personal time

WHAT OUR EMPLOYEES SAY:  

“Teamwork and collaboration are key factors to success at NETWORK. The learning is constant; every single day is different than the previous day and you are always exposed to new challenges. The entire NETWORK team strives to be the best for each other and our many customers.”  

– Current NETWORK Associate

The Anticipated Salary Range for this position:

$95,000 - $115,000

Network has established a salary range for this position based on a combination of market data, industry standards and specific requirements of the role.  The actual starting salary will vary based on applicant's location, education, experience, skills and abilities.

In addition, to base salary, Network associates are eligible for a comprehensive benefits package, which includes health insurance, retirement contributions, opportunities for career growth and professional development.  Our compensation package is designed to reward both individual contributions and team success. ensuring that we attract and retain top talent.    

Our PEOPLE and CULTURE are the most important ingredient for our success at NETWORK. That’s because constant feedback is in our DNA and HOW you do it is as important as WHAT you do. 

NETWORK is proud to be an equal opportunity employer. We are committed to creating a diverse workforce.