Customer Service Associate

Customer Service Representative

Location: San Diego, CA - Filling Industrial

How Will You Contribute and Grow?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

Job Duties:

• Adhere to company policies including safety practices and the use of personal protective equipment.
• Support incoming orders and assist customer inquiries via phone and email in a timely, helpful manner.
• Maintain a professional demeanor on the phone to exhibit an excellent and welcoming impression of Airgas.
• Enter customer orders accurately and efficiently, with attention to detail regarding pricing and location to maintain accuracy and support seamless processing.
• Process credits accurately and efficiently to foster positive, trusted customer relationships.
• Communicate collaboratively with internal and external partners, including product vendors, via phone, email, and website, to service customer needs effectively.
• Partner with internal team members (outside sales representatives, branch and store personnel, as well as operations and distribution personnel) to improve the order-to-delivery process and ensure a smooth customer experience.
• Utilize product knowledge and vendor training to share new products with customers, expanding their awareness of our market segments.
• Work collaboratively in a team environment, supporting colleagues to give every customer a positive experience with Airgas.
• Ensure customer inquiries are brought to resolution through thoughtful follow-through and full utilization of available resources, partnering with the Customer Service Manager as needed.
• Participate in recommended computer, sales, customer service, and product training opportunities to support ongoing professional growth.
• Review open order reports regularly to help fulfill customer business needs smoothly.

Are You a Match?

Required Qualifications:

• High School Diploma or at least three years' experience or equivalent combination of experience and education.
• At least two years of inbound customer service experience in a high-volume call center environment.
• Strong computer skills, with proficiency in Google Workspace or Microsoft Office Suite (familiarity with both is a plus).
• Demonstrated ability to independently analyze complex customer inquiries and implement solutions that balance user needs with company policy.
• Must be able to work with a wide variety of people with different personalities and backgrounds.
• Strong interpersonal and organization skills. Must be able to build effective relationships with all levels and roles in the organization.
• Strong organizational, team-building, and communication skills. The ability to work and navigate within a complex matrixed organization.
• Candidates must have valid employment authorization in the U.S. and must not require visa sponsorship now or in the future. This position is not open for non-immigrant visa sponsorship.

Preferred Qualifications:

• Prior experience with SAP and/or other ERP systems is highly desirable.

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your Differences Enhance Our Performance

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at View email address on click.appcast.io.

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