Desktop Engineer

Desktop EngineerGMO is looking for a Desktop Engineer to join the Infrastructure and Risk Management team to deliver high-quality technology support and services to the GMO community. This role combines hands-on operational support with technical problem solving, automation, and user-focused project work and productivity enhancements. We value individuals who are reliable, passionate about technology, excellent teammates, great communicators, professional, enthusiastic, enjoy problem solving, and are eager to learn and grow. The Desktop Engineering and Service Desk team serves as a single point of contact for technology issues and requests for GMO's 450 worldwide users. This is an excellent opportunity to contribute to a high-performing team with the opportunity to further develop your business knowledge and technical skills. The successful candidate will be comfortable balancing day-to-day support with deeper technical troubleshooting, automation, and user-focused projects that improve reliability, efficiency, and the overall employee technology experience. The position is hybrid in nature and requires at least 3 days in the office while 2 days can be worked remotely.Responsibilities:Troubleshoot technology-related issues for internal customers and provide responsive, professional support through the Service DeskLead and complete projects that improve the end-user experience by reducing downtime, increasing performance, improving efficiency, and spotting patterns to automate repetitive tasksOwn tickets and requests from intake through resolution, set clear and realistic expectations with customers to contribute to a culture of operational excellence; provide guidance or training based on user needsProvide clear documentation of all steps taken to resolve issues and provide detailed closing notes to assist future engineers with information about issues in the environmentEscalate issues to proper internal teams when necessary and maintain ownership of the issue as it is worked on by other teams, always keeping the customer informed and using the escalation as a learning opportunity to advance your skillsAdminister, maintain, and improve desktop systems, endpoint management tools, collaboration platforms, and business applications, including upgrades, configuration changes, and ongoing support.Participate and contribute to SDLC and Change Management best practicesDesired Skills:Excellent team player; proven track record of helping others on their team(s)Demonstrated expertise in at least 3 of the following: Citrix, Active Directory, Azure, Windows 11, Networking, SCCM or Intune, Webex or Teams, Exchange/Outlook, PowerShellWork effectively with customers and fellow team members in both in-office and remote settingsExperience using GAI to solve problems or enhance productivity within your work environmentStrong oral and written communications skills; able to work autonomously and provide proactive communication and daily updates to customersSophisticated Service Desk and Application Support experience with the ability to troubleshoot complex issues that may require working independently or with multiple teams across different technologiesA broad understanding of all layers of technology – from the physical layer through application layer, security concepts and concerns, relational databases, and cloud technologies is a plus. Azure or related certifications and scripting skills are also a plusCreative approach to solving new problems and improving existing processesKeeps up to date with the latest industry developments and best practices. Proactively seeks out training and learning opportunities.Strong analytical skillsStrong organizational skills and detail orientation; ability to prioritize competing requestsPrior work experience in a financial services or technology company is a plus$100,000 - $125,000 a year This is a reasonable, good faith estimate of the current salary range for this role. GMO's salary range accounts for a wide array of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. In addition, this position is eligible for a discretionary annual bonus award, which award may be determined by individual, team, department and firm performance, and is subject to the terms of GMO's compensation plan. This position is also benefits eligible. GMO's comprehensive benefits program includes medical insurance, dental insurance, life insurance, long-term disability coverage, a 401(k)/profit-sharing retirement plan, open paid time off, leaves of absences, dependent care resources, tuition reimbursement, charitable gifts matching, flexible spending accounts, and commuter benefits.GMO is committed to the recruitment, employment, and promotion of all candidates equally, regardless of an individual's gender, race, color, national origin, ancestry, age, religion, pregnancy, marital status, sexual orientation, gender identity or expression, military or veteran status, genetic information, physical or mental disability (except where such disability is a bona fide occupational disqualification) or any other classification protected under federal, state or local law.GMO will not offer visa sponsorship for this opportunity. GMO