Temporary Desktop Support Technician

Job Description

Job Description

The Boston Region Metropolitan Planning Organization seeks to temporarily fill a Desktop Support Technician position for up to 40 hours per week to help with an office move. The work will be done in our office in downtown Boston, 10 Park Plaza.
The Desktop Support Technician will work with the IT Manager to support the setup of 62 workstations, including monitors, and assist with technology deployment and other IT operational initiatives.

Responsibilities
Install monitors and docking stations, and test for accuracy.
Assist staff with connecting laptops to the docking stations.
Provide audiovisual support to staff, including connecting to conference room equipment.
Test server and workstation network connectivity.

Qualifications
While the following sections describe the required and desirable qualifications, candidates who believe their experience and skills meet the requirements are encouraged to apply.

Required
A bachelors degree in Information Technology, or a closely related field
Two to four years of experience
One year of desktop support experience.

Preferred
Experience installing and configuring monitors, docking stations, and peripheral devices.
Experience providing in-person technical support to end users.
Familiarity with Microsoft Windows 11.
Experience supporting conference room audiovisual equipment and meeting technology.
Experience supporting office relocations or large-scale workstation deployments.
Experience with cable management and workstation organization.
Experience with Google Workspace.