AV Support Technician (Conference Room & Collaboration Technology)

AV Support Technician (Conference Room & Collaboration Technology)

Location: Cambridge, MA

Schedule: Onsite - 5 Days per Week

Start Date: ASAP

Duration: 6-Month Contract-to-Hire

About the Opportunity

Our client is a leading audiovisual integration and technology solutions company that designs, deploys, and supports cutting-edge collaboration environments for some of the most recognized organizations in the Northeast. As the company continues to experience significant growth, they are looking to expand their onsite support team with individuals who are passionate about technology and customer service.

This position offers a unique opportunity to join a well-respected AV integrator and gain exposure to enterprise collaboration technologies, executive support environments, and modern workplace solutions. Successful contractors will have the opportunity to convert to a full-time employee and build a long-term career with a rapidly growing organization known for investing in its people and promoting from within.

What You'll Be Doing

As an AV Support Technician, you will be the go-to resource for conference room technology, meeting support, and end-user AV troubleshooting. Your primary focus will be ensuring employees, executives, faculty, staff, and guests have a seamless experience when utilizing meeting room and collaboration technology.

Responsibilities include:

• Supporting conference rooms, boardrooms, training spaces, classrooms, and collaboration environments
• Troubleshooting Microsoft Teams Rooms, Zoom Rooms, and other conferencing platforms
• Providing white-glove support for important meetings and presentations
• Assisting users with audio, video, content sharing, and conferencing issues
• Troubleshooting displays, projectors, cameras, microphones, speakers, and related AV equipment
• Performing daily room readiness checks to ensure meeting spaces are operational
• Responding quickly to technology issues that could impact meetings and events
• Working with IT teams, facilities teams, and vendors to resolve complex technical issues
• Documenting recurring issues and contributing to continuous improvement efforts
• Delivering an exceptional customer experience while supporting a wide range of end users

Required Qualifications

• 1-3 years of AV Support, Conference Room Support, Desktop Support, Help Desk, or IT Support experience
• Experience supporting meeting rooms, classrooms, training rooms, or collaborative workspaces
• Hands-on troubleshooting experience with Microsoft Teams Rooms, Zoom Rooms, Webex, or similar technologies
• Experience supporting displays, projectors, cameras, microphones, speakers, and conferencing equipment
• Excellent communication and customer service skills
• Strong troubleshooting mindset and willingness to learn
• Ability to work onsite in a professional, customer-facing environment

Preferred Qualifications

• Experience providing white-glove or executive-level support
• Experience working in higher education, healthcare, life sciences, corporate, or enterprise environments
• Experience with Crestron, Extron, Biamp, Q-SYS, Poly, Cisco, or similar AV technologies
• CTS Certification
• Basic networking knowledge
• Experience supporting high-profile meetings, presentations, or events

Ideal Backgrounds

This role is a great fit for candidates coming from:

• AV Support Technician roles
• Conference Room Support positions
• IT Support or Desktop Support teams
• Higher Education Classroom Technology teams
• Media Services or Learning Space Support groups
• Audiovisual Technician positions
• Help Desk professionals looking to specialize in AV technology

What We're Looking For

We're seeking someone who enjoys working directly with people and solving technology issues in real time. The ideal candidate is professional, dependable, customer-focused, and takes pride in creating a smooth experience for end users.

You don't need to be a senior engineer or programmer to be successful in this role. We're looking for someone who can communicate well, think on their feet, provide excellent customer service, and confidently troubleshoot meeting room technology when issues arise.

If you're looking for an opportunity to get your foot in the door with a growing AV integration organization, expand your technical skill set, and build a long-term career supporting cutting-edge workplace technology, this is an excellent opportunity to do so.

This is a Contract to Hire position based out of Cambridge, MA.

The pay range for this position is $28.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Cambridge, MA.

This position is anticipated to close on Oct 26, 2026.

This is a fully onsite position in Cambridge,MA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.