Patient Services Representative - Bilingual (preferred) | Full-Time

Customer Service Representative

The Staff Pad is proud to partner with a reputable health center in Pomona, CA committed to providing access to high-quality healthcare while empowering patients, employees, and community partners to improve their well-being and strengthen the health of the communities they serve. We are seeking dependable Customer Service Representatives to deliver exceptional service and enhance the patient experience by ensuring a welcoming, timely, and accurate check-in process. Reporting to the Clinic Manager, the Customer Service Representatives are responsible for greeting and assisting patients and visitors with courtesy, professionalism, and respect while creating a positive first impression.

Schedule: Full-Time

What You'll Do Key Responsibilities:

• Welcome patients and clinic visitors with a warm, friendly smile
• Greet and assist all patients and visitors promptly, courteously, and professionally
• Treat patients, visitors, and staff with dignity, kindness, and compassion
• Deliver exceptional customer service to enhance the patient and staff experience
• Support smooth patient flow by promptly completing check-in and communicating next steps
• Verify patient eligibility and assist with enrollment in additional programs based on program qualifications
• Verify and update patient demographics, insurance, and other required information in the EMR
• Collect payments and follow cash-handling procedures established by the Finance Department
• Obtain required patient documentation, including photo ID, insurance, Medi-Cal, Medicare, and/or Social Security cards
• Assist patients with completing required forms
• Notify back-office care team members when patients complete the check-in process
• Confirm appointments & follow up on appointment no-shows as directed
• Maintain assigned program logs as directed by the Clinic Manager
• Actively participate in assigned care team meetings
• Complete assigned clinic closing duties, including securing the facility at the end of the shift
• Maintain a safe, comfortable environment for patients, families, and staff
• Follow HIPAA standards and maintain strict patient confidentiality
• Perform other duties and responsibilities as assigned

What We Are Looking For Skills and Attributes:

• Excellent customer service and professional phone etiquette
• Strong computer skills, including keyboarding, Windows, and accurate data entry
• Bilingual in English and Spanish preferred
• Exceptional patient relations and interpersonal skills
• Ability to work effectively with diverse populations

What You Can Expect:

Work Environment Fast-paced clinic front-office environment Frequent interaction with patients, visitors, and staff Shared office space with extended computer use Occasional travel to clinic and meeting locations within the service area

Compensation and Benefits: Competitive Pay Medical, Dental and Vision Insurance Holiday Vacation and Sick Leave Employee Assistance Program Life Insurance (Basic + Voluntary) Tuition Reimbursement 403(b) Retirement plan with 6% match

If you are a compassionate, service-minded professional who enjoys helping others and creating positive patient experiences, we'd love to hear from you. Join a team where your dedication and attention to detail help patients feel welcomed, supported, and cared for at every visit. Apply today!