Assistant Security Manager

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Location

Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you'll stay at one, play at two - with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you're looking for family fun, a romantic retreat, a group getaway, or anything in between, it's all here at TradeWinds Island Resorts.

Overview

Follow your passion all the way to paradise at TradeWinds Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features three destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach, a Top-Ranked US Beach!


The Assistant Security Manager supports the Security Manager in the day-to-day execution of security operations at Tradewinds Resort. This individual serves as the operational lead on assigned shifts, ensuring established security plans and standards are effectively implemented across our 40-acre property. This role is responsible for managing incidents as they occur, ensuring proper response, documentation, and escalation when required while maintaining high service standards, operational efficiency, and compliance with hotel policies and procedures.

This role is for you if you take pride in helping guests "Just Let Go," while you create the safe and secure environment by keeping daily security operations running smoothly behind the scenes at TradeWinds Resort.

Responsibilities

• Support the Security Manager in the day-to-day execution of all resort security operations across the property
• Assist the Security Manager in implementing established security strategies, policies, and procedures, while contributing ideas and recommendations to improve safety, efficiency, and guest protection across the resort.
• Demonstrates strong decision-making skills under high-pressure situations, ensuring alignment with standard operating procedures (SOPs), business needs, and established policies and procedures
• Serve as shift-level operational lead, supervising security officers and ensuring proper coverage of all resort areas
• Enforce compliance with security SOPs and report any deviations or concerns to the Security Manager
• Maintain accurate documentation of incidents, accidents, and daily activity logs for review by the Security Manager
• Respond as first-line leadership to incidents, emergencies, and guest concerns, escalating complex situations as needed
• Conduct initial investigations into security-related incidents and document findings
• Perform routine patrols of guest areas, public spaces, and back-of-house locations to identify safety or security risks
• Monitor officer performance during shifts and provide coaching and feedback to maintain service and safety standards
• Assist in scheduling, shift coverage coordination, and attendance tracking for security personnel
• Accountable for reducing employee turnover, managing payroll within budget, and achieving targeted productivity levels while consistently maintaining high service quality
• Support guest service efforts by responding to inquiries and resolving concerns in a professional, hospitality-focused manner
• Assist in coordinating security coverage for special events and peak occupancy periods
• Communicate operational updates and escalated issues to the Security Manager in a timely manner
• Collaborate with other departments to support overall resort safety and operations
• Attend required briefings, meetings, and training sessions as directed by management
• Assumes other duties and responsibilities as assigned

Qualifications

• Minimum of 4-5 years of experience in security operations, preferably in a hotel, resort, or hospitality environment preferred
• Prior supervisory or shift leadership experience required; experience supporting a senior manager or department head preferred
• Proven ability to make sound, timely decisions in high-pressure environments while adhering to SOPs, business objectives, and established policies and procedures
• Strong understanding of security operations, emergency response procedures, and incident management in a guest-facing environment
• Ability to support and execute established security strategies, policies, and procedures under the direction of the Security Manager
• Demonstrated ability to take initiative by identifying operational improvements and contributing practical ideas to enhance safety and efficiency
• Strong communication and interpersonal skills with the ability to interact professionally with guests, associates, and leadership
• Proven ability to respond effectively in high-pressure or emergency situations while following established escalation protocols
• Hospitality mindset with a strong focus on guest service and maintaining a welcoming resort environment
• Ability to prepare clear, accurate reports and maintain detailed documentation of incidents and daily activities
• Strong organizational skills with the ability to manage shift operations, staff coordination, and time-sensitive priorities
• Valid driver's license required
• CPR, First Aid, and AED certifications required (Tradewinds can provide the training class for these certifications)
• Military or law enforcement experience is a plus but not required
• Ability to work flexible schedules, including nights, weekends, and holidays
• Professional appearance and adherence to resort grooming and conduct standards