Risk Analyst
Temporary
Kforce has a client in Atlanta, GA that is seeking a Risk Analyst. Responsibilities:
- Complete 20+ cases daily, solving complex risk-based financial & fraud questions for our payment processing merchants
- Review merchant accounts based on standard operating procedures and use good judgement to determine if there are any compliance, fraud, and/or financial risks
- Provide world-class customer service through empathy during complex and escalated customer issues
- Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
- Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures
- Understand standard operating procedures and operate within the established guidelines to mitigate risk
- Represent the brand and provide top-notch service while balancing customer empathy with risk policies
- Collaborate effectively with cross-functional teams to resolve customer-related issues
- Identify areas of improvement and propose changes to optimize processes and technology
- Stay up-to-date with industry trends and data knowledge to identify new fraud and risk patterns
- 2+ years of relevant experience in risk management and/or financial or related call center work experience
- Strong understanding of customer service and customer empathy
- Proven ability to deescalate customers and effectively handle difficult situations
- Strong work ethic and efficiency skills via inbound phone queues
- Ability to prioritize tasks to meet SLAs and other performance metrics
- Strong analytical and critical thinking skills with attention to detail
- Strong organizational skills and the ability to manage multiple tasks
- Strong work ethic with high integrity and ethics
- Effective collaboration and teamwork skillsWillingness to learn and adapt to new technologies and processes
- Ability to navigate between multiple systems and tools while helping the merchants in the moment
- Proficient with G-Suite and other relevant software
Vacancy posted 3 days ago
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