Subaru Service Advisor

Miller Transportation Group is a rapidly growing leader in the transportation industry and has been family-owned and operated since 1912. With headquarters in Mount Holly, New Jersey, we proudly operate several business units as follows: Miller Truck Leasing – the largest privately-held truck leasing company on the East Coast. Provides full-service leasing, finance leasing, truck rental, and truck maintenance programs. Miller Dealerships - Provides car and light truck solutions across the Ford, Lincoln, and Subaru brands. Miller Dedicated Services - Supports customers in outsourcing their transportation needs by providing vehicles, drivers, fuel, insurance, and overall industry expertise. Miller Brokerage Services - Provides on-demand capacity solutions through our network of reliable carriers. Miller Subaru is looking for a Service Advisor to join our family-owned automotive dealership that has been serving our neighbors and community for over 100 years. We are looking for a highly motivated growth-driven individual to join our team. This is an excellent opportunity for the right candidate and includes opportunity for growth and long term success. You Will: Greet service customers promptly in a professional and courteous manner Inspect vehicles at check in and refer to service history to accurately identify and verify customer’s service needs Promote the sales of appropriate services parts and accessories by thoroughly understanding the product and associated service requirements Provide accurate cost and time of completion estimates for the services recommended communicate and get proper authorization from customers Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate promised time of delivery or recommended services Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up Inspect vehicles prior to each customer delivery to ensure vehicle services and/or repairs are performed correctly and communicate the results with the customer Meet requirements of the state and federal law for automobile repair and consumer protection You Have: Two or more years of previous experience as a service advisor High school diploma or equivalent Valid driver license Ability to work well in a process driven environment Outstanding communication skills in both verbal and written Ability to work: Monday - Friday 7:30 AM until 6:00 PM and some Saturdays are required #Miller4 Competitive compensation: $70,000 - 90,000 per year Paid Vacation and Holidays Comprehensive medical vision and dental insurance with HRA HSA and FSA options 401(k) with a company provided match Company-paid life insurance Employee Discounts and an Employee Assistance Program #J-18808-Ljbffr Miller-Transportation-Group