Onsite Medical Receptionist

Patient Care Coordinator / Front Desk Representative Location: Detroit, MI Schedule: Monday to Thursday, 8:30 AM to 5:00 PM | Friday, 8:30 AM to 4:30 PM Employment Type: Long-Term Opportunity About the Opportunity We are seeking a positive, customer-focused Patient Care Coordinator / Front Desk Representative to join a busy outpatient healthcare environment in Detroit. This role is ideal for someone who enjoys working with people, thrives in a fast-paced setting, and takes pride in delivering excellent customer service. While healthcare experience is a plus, we are open to candidates from retail, hospitality, or other customer-facing industries who demonstrate strong communication skills, professionalism, reliability, and a willingness to learn. Responsibilities Greet and assist patients and visitors in a professional and friendly manner Answer and direct incoming phone calls Schedule and confirm appointments Verify insurance information Communicate with physician offices regarding appointments and documentation Process prescriptions and related paperwork Maintain patient records and perform filing duties Support multiple team members and departments as needed Provide exceptional customer service both in person and over the phone Handle a high volume of patient interactions while maintaining attention to detail Required Qualifications Customer service experience in a professional, public-facing environment Strong face-to-face communication skills Positive, energetic, and personable attitude Ability to learn new information quickly and apply it effectively Strong attention to detail and organizational skills Comfortable working with a variety of personalities and situations Reliable attendance and punctuality Ability to multitask in a busy office setting Basic computer proficiency and confidence learning new systems Self-starter with strong problem-solving abilities Team-oriented mindset with a willingness to ask questions and collaborate Preferred Qualifications Healthcare, medical office, rehabilitation, or patient services experience Insurance verification experience Experience handling challenging customer situations Previous front desk or patient registration experience Work Environment This position is based within a busy healthcare setting in the Detroit medical district. The office experiences a steady flow of patient visits, phone calls, and administrative activity throughout the day. Successful candidates will be able to stay organized, maintain professionalism under pressure, and provide outstanding service to every patient interaction. Job Type & Location This is a Contract to Hire position based out of Detroit, MI. Pay and Benefits The pay range for this position is $18.50 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Detroit,MI. Application Deadline This position is anticipated to close on Sep 15, 2026. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr TEKsystems