Certified Doula (Contract)

Certified Doula Position

Founded in 2005, Engaging Solutions is a management consulting firm. Our select team of experts delivers high-impact results across Contact Center Operations, Planning & Community Development, Health Equity, Health Outreach, and Business Intelligence & Data Analytics. Our cross-sector expertise helps us understand client needs and build strong partnerships. We serve government agencies, nonprofits, and corporations nationwide.

Our mission is to provide tailored business solutions that improve quality of life in the communities we serve. We live our core values - People, Impact, Community, Equity, and Integrity. We are small enough to be flexible, large enough to deliver excellence, and agile enough to adapt to any organization's needs.

Position Purpose:

Engaging Solutions is seeking mission-driven, highly reliable Certified Doulas to provide 24/7 labor support to high-risk members. In this role, you are more than a birth companion; you are a vital link in a clinical and community care team dedicated to improving maternal and infant health equity across Indiana. This position requires a high degree of professional accountability, proactive communication, and strict adherence to documentation timelines.

Competencies/Duties:

• Initial Assessment: Conduct a comprehensive prenatal visit to establish a birth plan and assess social determinants of health (SDOH).
• The Reminder Protocol: Adhere to the mandatory Labor Notification Protocol, initiating proactive contact with the member from 34-39 weeks gestation to confirm status and availability.
• Continuous Support: Provide ongoing emotional and educational support via phone or in-person to ensure member readiness.

Labor & Delivery Support (24/7 On-Call)

• Availability: Maintain 24/7 on-call readiness beginning at 34 weeks gestation.
• In-Person Presence: Provide continuous, physical, in-person labor support from the onset of active labor through the immediate postpartum period (12 hours after birth).
• Advocacy & Comfort: Utilize evidence-based comfort measures and facilitate clear communication between the member and the clinical hospital staff.
• Escalation: Follow structured escalation procedures for overlapping labor events to ensure no member is left without support.

Postpartum & Safety Coordination

• Postpartum Visit: Complete one in-home visit within 7 days of delivery to assess physical recovery, breastfeeding initiation, and maternal-infant bonding.
• Behavioral Health Screening: Identify and respond to warning signs of postpartum depression or suicidal ideation using the Program's Crisis Protocol (including 988/911 escalation).

Documentation & Professional Compliance

• Same-Day Reporting: Document all encounters (prenatal, labor, and postpartum) in the Electronic Medical Record (EMR) system within 24 hours.
• Capacity Management: Maintain a sustainable caseload (typically 34 births per month) to prevent service saturation and ensure 24/7 reliability.

Position Requirements/Abilities:

• Active Doula Certification (DONA, CAPPA, NBDA, ICTC, ProDoula, or equivalent).
• Completion of a minimum of 2024 hours of formal doula training from a recognized training organization.
• Prior experience supporting pregnant or postpartum individuals (preferred).
• Strong interpersonal and communication skills.
• Ability to build trust and rapport with diverse populations.

Education, Work Experience, Licensure:

• Proven experience supporting high-risk populations, including those facing grief, loss, or social isolation.
• Exceptional "soft skills" with the ability to remain calm and professional in high-stress clinical environments.
• Proficiency in using EMR systems and mobile apps for real-time tracking and documentation.
• Reliable transportation, a valid driver's license, and the ability to travel across the assigned county service area.

Environment/Physical Demands:

• Ability to attend in-person prenatal visits and labor/delivery (as required).
• Ability to sit, stand, and remain present for extended periods during labor support.
• Flexibility to work evenings, weekends, and on-call shifts.