RoadWatch Specialist

Call Center Representative / RoadWatch Specialist

Our Call Center Representative / RoadWatch Specialist position could be just the spot to start your career with XTRA Lease. If you have a passion for helping customers and at least two years of call center or dispatch experience this job could be a good fit for you. And don't worry, you don't need to have a mechanical background; we'll teach you the basic mechanics!

As an agent in our RoadWatch department your typical day would include:

• Contacting repair vendors to obtain repair cost and updating vendor databases
• Issuing purchase orders to vendors for work performed on trailers
• Communicating professionally with customers and repair vendors
• Multitasking between service request and other administrative responsibilities
• Reviewing and reconciling invoices for payment
• Updating computer systems and analyzing relevant reports

Job Requirements:

• Past call center or dispatching experience strongly preferred
• Demonstrated over-the-phone customer support/customer service skills
• Schedule: Working hours are 2:45 PM to 10:45 PM, 5 days/week, with occasional opportunity to take overtime hours.
• Days off are scheduled as two consecutive days, anticipated as Friday/Saturday, Saturday/Sunday, or Sunday/Monday most weeks.
• Willingness to work during holidays as scheduled

As an agent in our RoadWatch department, you'll need customer service skills to communicate in a sincere and helpful manner. The people who succeed in our RoadWatch department have the ability to consistently maintain a high productivity level throughout the entire business day by contacting vendors and updating their provider profiles, while maintaining the flexibility to turn their attention to a customer as soon as the phone rings. They communicate with others in a sincere, professional and helpful manner and present ideas or information through the use of proper grammar, vocabulary, and tone. Hard work and professional dedication will earn rewards of a competitive compensation package which includes full benefits.

About Us XTRA Lease is the leader in the truck-trailer rental industry in North America. We're not truckers, but we're proud to support the transportation industry. For more than 50 years, our team has focused on providing "the box" to trucking companies that supply manufacturing plants, grocery stores, and distribution centers with the products used in daily life. And as a subsidiary of Berkshire Hathaway, we have the financial backing to support our customers, and give our employees a level of stability that's hard to beat. Our corporate headquarters are located in desirable Clayton, MO.