COMMUNITY LIAISON

Salary: $25.10 - $28.13 Hourly
Location : Houston, TX
Job Type: Full Time
Job Number: 39511
Department: Houston Public Library
Division: HPL - CENTRAL LIBRARY SERVICES
Opening Date: 09/17/2026
Closing Date: 9/23/2026 11:59 PM Central


POSITION OVERVIEW
APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED
DIVISION / SECTION: Customer Experience / Central
Workday & Hours: Monday - Sunday, 8:00 AM - 8:00 PM ***subject to change***

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Public libraries are trusted community and cultural centers that serve a highly diverse populace. At Houston Public Library, we understand that diversity in experiences, perspectives, knowledge, and ideas fuels creativity, broadens knowledge and helps drive success. The Houston Public Library is seeking a creative, resourceful, and team-oriented Community Liaison to join Central Library's Community Resource Center team. Working with the Senior Community Liaison, the selected candidate will develop and coordinate community centered services and programs that are responsive to the existing and emergent community needs.

The Community Liaison will be responsible for the following:
• Works to build relationships with members of vulnerable populations (such as people in crisis or at risk of crisis, people facing homelessness, poverty, addictions and or mental illness without judgement.
• Develop strategic, effective partnerships that connect underserved populations with library services.
• Connects, builds, and maintains collaborative relationships with community agencies, neighborhood groups, social services agencies, and volunteer organizations.
• Maintain resource and partner documentation, statistics and reports on projects, goals and programs related to social services and outreach activities.
• Provide information and assistance to library customers.
• Visit other HPL libraries to provide resource information to customers and staff.
• Requires evenings and weekends (Saturdays and Sundays) 8am-8:15pm shift work on a rotating basis.
• Other duties as assigned.

***Applicants are encouraged to provide a cover letter and resume with their application.

WORKING CONDITIONS:
The position is physically comfortable, the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., a normal office environment with acceptable lighting, temperature, and air conditions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Liberal Arts, Business Administration or a related field.

EXPERIENCE REQUIREMENTS
Two years of experience in community organizational work, resource and referral services, or a closely related field are required.

SUBSTITUTION:
Professional experience related to the type of work to be performed may substitute for the education requirement on a year-for-year basis.

PREFERENCES
• Bachelor's in Social work or closely related field.
• Experience with library, community, non-profit, socials services, or government program.
• Strong communication skills and experience with public speaking.
• Ability to work effectively with and in diverse populations.
• Experience working with disadvantage individuals suffering from mental illness, chronic illness, veterans or homelessness.
• Effective collaboration and networking skills.
• To better serve the communities, fluency in a foreign language is highly preferred.

***Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.***

GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
The selection process will involve application review and/or Interview. The department may administer skills assessment test.


SAFETY IMPACT POSITION - YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.


PAY GRADE - 18

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.


APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at:


To view your detailed application status, please log-in to your online profile by visiting or call View phone number on click.appcast.io).


If you need special services or accommodations, call View phone number on click.appcast.io. (TTY 7-1-1). If you need login assistance or technical support call View phone number on click.appcast.io.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.


EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit
01


Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• YES
• NO

02


Are you a current Houston Public Library employee or have you ever worked for a Public Library?

• YES
• NO

03


Please indicate if you have one of the following requirements.

• Less than a High School /GED
• High School Diploma /GED.
• Associate degree.
• Bachelor degree.
• Master degree

04


What is your degree concentration in?

• Liberal Arts.
• Business Administration.
• Social Work.
• Communications.
• Other
• I don't have a college degree.

05


Please indicate the number of years of experience in community organizational work, resource and referral services, or a closely related field. Select one:

• Less than two (2) years.
• Two (2) years to less than 3 years.
• Three (3) years or more
• None of the above apply to me

06


Which of the following do you have the most experience with? (Check all that apply).

• Social Work or social service referrals.
• Working with nonprofits.
• Assisting people in crisis.
• Working with unhoused populations.
• Library experience.
• Building partnerships
• No experience working with communities.

07


Customer service jobs such as this one can often involve stressful interactions with customers on a daily basis and require dealing with people who may become upset with you or be disruptive and confrontational. How comfortable are you with diffusing these types of interactions?

• Very Comfortable (I remain calm and enforce rules consistently and feel empowered to call police when necessary).
• Comfortable (I seek assistance for more difficult situations).
• Very Uncomfortable (I don't feel comfortable in high-stress situations and seek backup often or delegate to someone else).

08


Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply:

• Spanish,
• Chinese.
• Vietnamese.
• Arabic.
• French.
• Other Languages.
• I am not bilingual.

09


Please describe your experience with community organizational work and resource and referral services. If you have no experience, please put N/A.
Required Question