Permit Services Representative I (Part-Time)

The Position

Come to a City that Builds Careers! As one of the largest cities in Broward County, the City of Hollywood provides an energetic, innovative and collaborative work environment for its employees. Want Top Notch Insurance? We offer low cost health insurance giving you the best value - Medical, Dental, Vision and Flexible Spending Plans. Need Work Life Balance? We have got you covered with a 4-Day Work Week and an Award Winning Wellness Program. And We Don't Stop There. The City of Hollywood provides a generous Paid Time Off Program inclusive of 13 Paid Holidays, Vacation Leave, Personal Leave, and Sick Leave. Repaying Student Loans? Employees at the City with 10 years of public service and on-time payments qualify for the Federal Student Loan Forgiveness Program. Let's Partner Together and Come Grow with the City of Hollywood. Apply Now! For more information about this position and our competitive pay, benefits package and pension plan, refer to this job posting or our City website. Starting Pay For Position Is $25.54 Per Hour Dependent on Qualifications

Job Summary

This is responsible administrative work of more than average difficulty directing the administrative operations of the building permit application process with the objective of ensuring accurate and efficient assistance is provided to the general public and the business community, in accordance with compliance of established State, County and City codes. The employee is assigned to the administrative functions associated with the intake and issuance of all building permits, the timely and accurate processing of permit and property documents, and customer service, phone and building reception. Work requires the independent application of building permit procedures and regulations. Supervision is received from an administrative superior who reviews work through conferences and review of work in progress.

Essential Job Functions and Responsibilities

• Under the direction of the Assistant Permit Services Manager, assists other office personnel in the monitoring and tracking of applications through the streamline permitting system to improve agency responsiveness, technical assistance, and support.
• Assists contractors, developers and the public regarding procedures associated with building permits.
• Receives and processes various permits applications; reviews for completeness and sufficient documentation and computes appropriate fees.
• Answers inquiries and requests from the general public and business community, through friendly, professional customer service skills, ascertain the needs of the customer and providing appropriate assistance and information.
• Checks and reviews a variety of data for accuracy, completeness, and conformance to established standards and procedures.
• Checks to ensure contractors are properly licensed; verifies data with appropriate State agency; helps contractors fill out license applications.
• Ability to schedule inspections.
• Performs informational research for inclusion into reports and to ascertain background information on addresses, business entities or other pertinent information.
• Operates computer, and other office automated equipment.
• Maintains and files records related to issuance of permits.
• Types forms, reports, memoranda and letters.
• Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.
• Must establish and maintain effective and professional relationships with work colleagues, supervisors and managers.
• Performs related work as required for this position description only.

The Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

High School Diploma or GED equivalent and two (2) years of clerical experience with considerable customer service experience.

Preferred:

Experience providing clerical and customer service in a building permitting environment.

Notary Public Certification

Certificates, Licenses, Registrations:

• Valid Driver's License: With proof of automobile insurance
• Background Check: Must have an acceptable background record
• Driving Abstract: Must have an acceptable driving record

Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements.

Knowledge, Skills, Abilities:

• Considerable knowledge of the principles and practices of customer service.
• Extensive knowledge of all the functions relevant to the processing and approval of building construction permits.
• Knowledge of proper English, building terminology, spelling and arithmetic.
• Knowledge of the interrelationship between the Building Division and other City agencies involved in the permitting process.
• Skill in the operation of modern office equipment.
• Ability to access, operate and maintain various software applications.
• Ability to explain established laws, regulations and procedures.
• Ability to deal tactfully and effectively with the public.
• Ability to type 35 WPM.
• Ability to identify and analyze problems and develop solutions.
• Ability to establish and maintain effective working relationships with fellow employees and the public.

Physical Demands:

The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, sit, write, hear, speak and be required to exert up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. May require the use of fingers or hands to manipulate objects such as picking, gripping, or pressing. Specific vision abilities required by this job include close and distance vision, peripheral, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

Work is performed primarily in an office environment that requires the employee to be sensitive to change and responsive to changing goals, priorities, and needs.