Legal Client Service Representative Needed!

Job Description

Our client, a law firm, located in Timonium, MD is seeking several intake specialist to join their team.

This is a Temp-hire opportunity!!!

Salary: $17-$19 depending on experience
Hours: 8:30am - 5pm (M-F)
Work Location: In person

The Intake Specialist is responsible for managing the process of signing up new clients both on the phone and in person. This position requires the right combination of phone skills, empathy, and knack to investigate the root of the caller's legal matters. Often the first point of contact for our clients, the Intake Specialist plays a vital role determining our client's satisfaction.

Responsibilities and Duties:
* Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
* Perform research using available resources as needed to provide required information to callers.
* Identify and escalate more complex issues to the research team
* Complete necessary administrative work as needed and complete call logs accurately
* Other projects as assigned by supervisor.
Qualifications and Skills:
* Be able to handle a heavy call volume (70+ daily ) with tact and empathy.
* Conveys confidence on the phone.
* Strong communication skills and highly organized.
* Customer Service or Call Center experience preferred, but not required.
* Comfortable using programs and software.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.


Job Reference: JN -102023-236503