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Client Account Manager - Experiences

Pacific Journey Consulting

Job Description

Job Description

We are seeking motivated and detail-oriented individuals to join our team as Client Account Managers – Experiences . This fully remote position involves supporting clients with planning and booking travel experiences, while working closely with a professional team and reporting to a team lead.

Key Responsibilities
  • Plan, research, and coordinate tailored travel itineraries for clients.
  • Assess client preferences, requirements, and budgets to recommend the most suitable options.
  • Book travel services including flights, hotels, transport, cruises, and tours.
  • Provide professional client support before, during, and after travel.
  • Address and resolve client queries or issues in a timely and professional manner.
  • Take part in ongoing training, professional development, and supplier webinars to remain current in the industry.
  • Collaborate with colleagues and partners to ensure a high standard of service delivery.
Qualifications
  • Strong communication skills, both written and verbal.
  • Reliable internet connection and access to a computer or smartphone.
  • Background in hospitality, customer service, or sales is advantageous but not required.
  • Personal travel experience is valued but not essential.
What We Offer
  • Comprehensive training and continuous professional development
  • Remote working with flexible part-time or full-time schedules
  • Opportunities for career progression within the travel industry
  • Access to exclusive industry benefits and travel perks

Vacancy posted a month ago
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