Manager, Branch Operations Analytics

Select how often (in days) to receive an alert: Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members. At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals. We offer: Competitive Wages 401(k) Savings Plan with Company Match Company Paid Holidays Tuition Reimbursement Business Casual Environment Rewards & Recognition Program Employee Assistance Program Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks As the Branch Operations Analytics Manager, you lead a team of data analysts in transforming complex operational data into actionable business intelligence that drives strategic decision-making and operational excellence across Branch Operations. You are responsible for overseeing the development and delivery of Key Performance Indicators, dashboards, and analytical reporting frameworks that support executive and operational stakeholders. Leveraging deep expertise in SQL, Tableau, Sigma, and data governance best practices, you will guide your team in extracting meaningful insights, ensuring data integrity, and identifying opportunities for continuous improvement. This role requires strong leadership, business acumen, and the ability to translate complex analytical findings into clear, compelling narratives for both technical and non-technical audiences. As a people manager and subject matter expert, you will coach and develop your team while championing the expanded use of data analytics across the organization. Job Responsibility Strategic Leadership & Operational Insights Lead the development and execution of the Branch Operations analytics strategy in alignment with organizational goals and OKRs Translate executive priorities into analytical roadmaps, ensuring the team delivers timely and relevant insights Identify and champion branch-related and cross-functional operational improvement opportunities through data-driven analysis Drive the evolution, adoption, and expanded utilization of data analytics capabilities across Branch Operations Team Management & Development Directly manage, mentor, and develop a team of Branch Operations Data Analysts Set clear performance expectations, provide ongoing coaching, and conduct regular performance reviews Foster a collaborative, high-performing team culture aligned with Purpose Financial's core principles Identify skill gaps and support professional development and training opportunities for team members Data Analytics & Reporting Oversee the design, development, and delivery of KPIs, dashboards, and reports that support operational teams and executive stakeholders Review and approve analytical outputs to ensure accuracy, relevance, and alignment with business objectives Partner with senior leadership to develop and maintain executive-level reporting and recurring dashboards Ensure the team leverages SQL, Tableau, Sigma, and other analytics tools effectively and consistently Data Quality, Governance & Validation Establish and enforce data quality standards and validation processes across all analytics deliverables Serve as an escalation point for data integrity issues, coordinating resolution with Data Governance, IT, and other internal teams Define and document requirements for data elements necessary for analytics and reporting Ensure compliance with data governance policies and best practices across the analytics function Project & Stakeholder Management Manage and prioritize multiple complex, concurrent projects while meeting deadlines and stakeholder expectations Serve as the primary point of contact and subject matter expert for Branch Operations analytics across the organizationTranslate business requirements into technical solutions, including documentation, testing, and end‑user training Lead and provide oversight over initiatives addressing operational issues per executive‑approved corrective measures Build and maintain strong cross‑functional relationships with Operations, IT, Finance, and other departments General Accountability Understand, adhere to, and enforce all corporate policies Complete additional duties as assigned Job Responsibilities Cont. Education Required BA/BS in Business, Data Analytics, Computer Science, Information Technology, Statistics, or a related field. Experience Required 5 to 7+ years of proven work experience in data analytics, operations, or a related field 2+ years of people management experience, including coaching, mentoring, and performance management Demonstrated ability to develop and execute analytics strategies aligned with business objectives Strong analytical thinking demonstrated through excellent written and oral communication skills Skilled in negotiating, problem‑solving, influencing, and leading others, and executing and implementing projects Ability to manage multiple projects and competing priorities simultaneously Knowledge Required Excellent written and verbal communication skills; adaptability and flexibility in a changing environment; comfortable working in a dynamic, high‑volume, fast‑paced environment. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry, business, and products. Physical Requirements Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location. Developing Direct Reports Planning and Organizing OKR Travel Up to 25% Attire Business Casual Other Must be eligible to work in the USA and able to pass a background check. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Requisition ID: 46129 Nearest Major Market: Greenville Nearest Secondary Market: South Carolina #J-18808-Ljbffr