Senior Account Executive, State and Local Government

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Account Executive, State & Local Government Department & Team: Public Sector SLED West Location: Remote in IL, MN, WI Drive the adoption of AI-powered customer experience solutions across state and local government organizations, enabling agencies to modernize service delivery, improve constituent engagement, and increase operational efficiency. This role directly influences how public sector institutions evaluate, fund, and implement enterprise CX platforms that support critical mission outcomes. At Genesys, we are transforming the resident experience landscape with empathy, AI innovation, and global impact, helping governments deliver more responsive and human-centered services. You will own a defined territory, lead complex enterprise sales cycles, and build executive relationships that shape long-term digital transformation strategies. This position offers significant ownership, strong earning potential, and the opportunity to influence how governments serve their communities at scale. Drive revenue growth, market share, and pipeline expansion across a defined state and local government territory. You will own your pipeline, funnel and overall success.

• Lead complex sales cycles using MEDDPICC methodology, ensuring disciplined execution from prospecting through deal closure.
• Build and expand executive-level relationships across government agencies, influencing funding priorities and digital transformation initiatives.
• Navigate public sector procurement and acquisition processes to guide customers through successful purchasing decisions.
• Create and maintain a robust sales pipeline by engaging prospects, partners, and existing customers.
• Partner with internal teams including business development, marketing, and customer success to support territory growth and customer adoption.
• Deliver compelling business value propositions through written and verbal communication, aligning Genesys solutions to customer challenges.
• Collaborate with legal and finance teams to manage complex contract negotiations and ensure successful deal execution.
• Build deep knowledge of customer missions, modernization plans, and industry trends to position differentiated solutions.
• Accelerate customer adoption and satisfaction in partnership with Customer Success Managers.

8+ years of enterprise sales or business development experience focused on state and local government markets.

• Experience selling AI, enterprise SaaS, cloud computing, networking, or customer experience solutions.
• Strong understanding of state and local government procurement, funding models, and regulatory environments.
• Proven ability to execute disciplined sales methodologies such as MEDDPICC, account strategy mapping, and opportunity planning.
• Experience building and managing pipeline using tools such as Salesforce, Clari, or similar platforms.
• Ability to travel at least 25 percent within the assigned region.
• Bachelor’s degree or equivalent professional experience.

Technical sales or solutions background in CX, CCaaS, UCaaS, APIs, infrastructure, AI, telecom, or CRM.

• Demonstrated history of consistently exceeding sales quotas in enterprise or public sector environments.
• Experience selling to a variety of public sector agencies.

This role might also be eligible for a commission or performance-based bonus opportunities. $Medical, Dental, and Vision Insurance.

• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• Every application is reviewed by a person. Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Be the one building what's next - where AI, experience and impact come together. If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at View email address on click.appcast.io help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.