Application Technician

Missoula Housing Authority (MHA)

MHA is one of the largest public housing authorities in Montana and is recognized as a progressive, forward-thinking agency that creatively implements services and uses innovative development financing. MHA believes access to attainable homes for everyone is a community responsibility and a basic human right. Since 1978, MHA has worked every day to create as many housing options as possible for our community.

MHA's mission is brought to life by 50 employees and contractors who work with a $30M budget and oversee more than $165M in assets in the Missoula area. MHA is recognized by Missoula Job Service Employers' Council as the Small Business 2025 Employer of the year.

The Opportunity

This role is a key part of helping individuals and families access safe, affordable housing in Missoula. As a Rental Application Technician, you will be the first point of contact for many applicants-guiding them through the application process with professionalism, accuracy, and respect.

You'll work closely with multiple departments and programs to ensure that applicants are screened fairly and consistently in compliance with federal, state, and local requirements. This position is ideal for someone who is detail-oriented, organized, and committed to equitable housing access.

What You'll Do

• Application Processing & Screening
• Conduct application intake appointments with rental applicants
• Verify household income, assets, and eligibility documentation
• Run criminal and credit background checks
• Make screening determinations in compliance with applicable program guidelines
• Customer Service & Communication
• Serve as a public-facing contact for vacancy inquiries and general housing questions
• Communicate clearly with applicants regarding requirements, documentation, and next steps
• Handle sensitive and confidential information with discretion and professionalism
• Program Coordination & Compliance
• Coordinate with the voucher department to assist in screening project-based program applicants
• Ensure compliance with Fair Housing laws and program regulations at all times
• Stay current on changes to federal, state, and local screening procedures
• Marketing & Administrative Support
• Update weekly online vacancy listings and ensure accuracy
• Maintain organized and complete applicant files
• Perform additional administrative and program support tasks as assigned

What You'll Bring

Certifications (or willingness to earn within 6 months)

• LIHTC Certification
• Montana Fair Housing Training

Knowledge & Skills

• Strong organizational skills and ability to prioritize tasks in a fast-paced environment
• High level of attention to detail and accuracy in documentation
• Ability to manage confidential information responsibly
• Strong interpersonal and customer service skills
• Ability to interpret and apply program rules and regulations
• Proficiency in standard office software and systems

Why Join Us?

• Play a direct role in helping individuals secure housing
• Work in a mission-driven, collaborative environment
• Gain valuable experience in affordable housing programs and compliance
• Opportunities for professional growth and certification support

Benefits

Salary: $22-26/hr

• The listed salary range reflects a starting point for this position. Final compensation will be determined based on experience, skills, and overall fit, with opportunities for growth over time.

Retirement: 7% employer contribution w/optional employee contribution

Additional Benefits

• Parental leave and workplace accommodations
• Cost-of-living salary adjustments
• PLSF Student Loan Forgiveness after 120 payments
• Professional development, including ongoing learning and credentialing support

Health, Dental & Vision Insurance: MHA covers 70% of premiums

Life & Disability Insurance: Employer-paid life, short-term disability, long-term disability, and AD&D

Paid Time Off

• 15 days of vacation (increases after 3 years)
• 12 days of sick leave
• 11-12 paid holidays
• 3 days of bereavement leave

Work Environment & Physical Demands

• This position operates in a professional office environment with a mix of desk-based work, communication, and coordination tasks
• Regular use of standard office equipment, including computers, phones, and printers
• Frequent interaction with a diverse range of individuals, including in fast-paced or occasionally sensitive situations
• May require prolonged periods of sitting, as well as occasional standing, walking, and reaching
• Occasional light lifting and carrying of items up to 10 pounds

Equal Opportunity Employer

MHA is committed to creating an inclusive workplace that reflects the communities we serve. We encourage applications from candidates of all backgrounds, including those with lived experience of housing instability. MHA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.