Service Manager

Service Manager — Riverton Acura Location: Murray, Utah Department: Service Employment Type: Full-Time Compensation: Competitive, based on experience About Us Riverton Acura is growing, and we're looking for a Service Manager who leads from the front. This is a chance to build and run a service department the right way — with a strong team, high standards, and real accountability. If you're currently a Service Advisor or Assistant Service Manager ready to step into the top seat, we want to hear from you. What You'll Do Lead, coach, and hold the service team accountable — advisors, technicians, and support staff Build a culture of hard work, teamwork, and customer-first service Own department KPIs: CP hours per RO, effective labor rate, fixed absorption, CSI, and technician efficiency Manage day-to-day workflow, scheduling, and dispatch to keep the shop running efficiently Recruit, train, and develop advisors and technicians; build a bench for future growth Handle customer escalations with professionalism and a solutions mindset Manage service operations through Dealertrack DMS Partner with Parts and Sales leadership to support overall fixed ops performance Ensure compliance with Acura/AHM service standards and warranty procedures What We're Looking For Proven leadership ability — someone who can build, motivate, and hold a team accountable Strong work ethic and a hands-on, lead-by-example approach Experience as a Service Advisor or Assistant Service Manager; dealership service department background required Working knowledge of Dealertrack DMS preferred Solid understanding of service department KPIs and how to drive them Excellent communication and customer service skills Ability to thrive in a fast-paced, high-accountability environment Acura or import brand experience a plus, but not required Benefits Health, dental, and vision insurance 401(k) with company match Christmas savings match program Employee purchase/service/parts/vehicle savings Riverton Acura is an equal opportunity employer. #J-18808-Ljbffr