Technical Support Engineer

Technical Support EngineerTreat our consultants and clients the way we would like others to treat us! Interested in joining our team? Check out the opportunity below and apply today! A contractor is needed in Lancaster, PA to fulfill the role of Technical Support Engineer. Technical Support Engineers are typically hired by companies to help solve computer system problems, reduce system down-time and maintain system upkeep. Engineers usually handle issues that cannot be solved by the front-line support techs. Their job typically involves server and network configuration, rather than typical desktop issues. Once a problem is resolved, a technical support engineer will document the procedures so the issue can be quickly resolved in the future.Primary Responsibilities:Provide desktop support and general configuration of softwareProvide network support and general configurationPerform low level administrative duties (i.e. Domain Renewals/SSL Certificate Renewals)Perform medium level operational duties (i.e. File Backups/Licensing)Provide staff and clients with server support and general maintenanceEnsure that all internal IT helpdesk requests are actionedAchieve KPI's for IT/Helpdesk outputsAssist with the testing of internal applications and projectsDeal with customers in an empathic and technically effective mannerProvide external client support via telephone and emailDeployment of new customer websitesProvide technical assistance as required for new client projectsQualifications:Knowledge of virtualization platformKnowledge of web servers (IIS and Apache)Experience managing Databases (MySQL, Oracle, etc.)Certifications & Licenses:CompTIA A+Information Technology Infrastructure Library (ITIL)Microsoft Certified IT Professional (MCITP)Oracle DBARed Hat Certified Engineer (RHCE)VMWare Certified Professional (VCP)Reference: 1067391 Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your experience doesn't align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles! Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.