100 Remote Service Delivery Lead (DER & DERMS)

$180k - $210k

Full-time

Summit Human Capital

Summit Human Capital is seeking a highly motivated Service Delivery Lead Operations Technical Support & Customer Engagement to support our client the Energy & Utilities sector. This position has the exciting opportunity to ensure reliable service delivery operational support and continuous improvement of mission-critical solutions acting as the primary liaison between internal engineering teams and customer technical stakeholders. The ideal candidate will meet the following criteria:

Requirements:

Strong understanding of the Power Utility / Energy Utilities industry
Ability to lead technical discussions with customer IT infrastructure and operations teams
Experience analyzing application system and infrastructure issues
User-level administration of enterprise IT systems and platforms
Working knowledge of Unix/Linux operating systems
Exposure to Microsoft Azure and Amazon Web Services (AWS)
Basic SQL skills for troubleshooting reporting and data validation
Excellent verbal written and presentation skills

Desired:

Experience in Service Delivery Technical Support Application Support or Operations Leadership roles
Familiarity with ITIL service management principles and best practices
Experience coordinating geographically distributed support and engineering teams

Responsibilities:

Lead operational support and service delivery activities for customer environments
Serve as the primary point of contact for customer technical teams regarding operational and support matters
Facilitate technical discussions and coordinate troubleshooting sessions root cause analysis and problem resolution
Manage critical incidents and service escalations from identification through resolution
Plan coordinate and support software upgrades and release activities
Review customer infrastructure environments and recommend improvements to performance reliability availability and scalability
Prepare and present service reports KPI dashboards and operational metrics
Coordinate on-call support for critical and business-sensitive incidents

The base pay range for this position is $180000 $210000 depending on experience skills and qualifications.

Benefits: Our client offers a comprehensive benefits package which includes medical dental and vision insurance; and other benefits in accordance with applicable laws.

Required Experience:

Senior IC

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Vacancy posted 1 day ago

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