Branch Operations Manager

Branch Operations ManagerLead the Business. Grow the Market. Make an Impact.We're looking for a results-driven Branch Operations Manager to lead the performance, growth, and profitability of our Pittsburgh market.This is more than an operations role. As the senior leader of the branch, you'll be responsible for driving revenue growth, customer retention, operational excellence, team development, and overall financial performance. You'll partner with company leadership to execute growth strategies, build strong customer relationships, and create a culture of accountability and continuous improvement.If you're the type of leader who thrives on ownership, enjoys developing people, and takes pride in delivering measurable results, we'd love to talk with you.What You'll DoLead the overall performance and profitability of the Pittsburgh branchDrive revenue growth through customer retention, account expansion, and exceptional service executionManage key performance indicators (KPIs) related to growth, retention, profitability, safety, and operational efficiencyDevelop, coach, and hold team members accountable to performance expectationsBuild strong relationships with customers and serve as a trusted partner for key accountsResolve escalated customer concerns while identifying opportunities to improve satisfaction and retentionReview operational and financial performance, identify trends, and implement improvementsEnsure consistent execution of company standards, processes, and operational controlsPartner with sales and leadership teams to support market growth and strategic initiativesCreate a high-performance culture focused on accountability, customer service, and continuous improvementWhy Join Us?$75,000 - $85,000 annual salary, based on experience and qualificationsPerformance-based bonus opportunitiesCompany vehicleOpportunity to directly influence the growth and success of a high-potential marketA culture built on accountability, teamwork, and continuous improvementCareer advancement opportunities within a growing organizationWe're looking for a leader who wants to own results, develop people, strengthen customer relationships, and help build one of the company's top-performing markets.If that sounds like you, we'd like to talk.What We're Looking ForProven leadership experience with accountability for business performance and resultsDemonstrated success driving revenue growth, customer retention, and profitabilityStrong understanding of KPIs, operational management, and financial performanceExperience developing high-performing teams through coaching and accountabilityExcellent customer relationship and problem-solving skillsAbility to analyze data, identify opportunities, and execute improvement plansStrong business acumen with the ability to balance operational execution and growth objectivesExperience in field service, logistics, transportation, facilities services, restaurant operations, distribution, or other service-based industries preferred