IT Operations Engineer

Job Description Job Description IT Operations Engineer requires: * Bachelor's Degree in Information Technology, Computer Science, or a related field required. * 2-3 years of experience in IT operations, systems administration, or network administration. * Experience managing help desk operations. * Strong knowledge of network infrastructure, server administration, and troubleshooting. * Experience supporting Windows environments, Active Directory, and Microsoft technologies. * Excellent problem-solving and communication skills. * Ability to prioritize multiple projects in a fast-paced environment. * Must be able to travel regularly between the Midway and Tazewell, TN facilities. * Valid driver's license and reliable transportation required. * IT, Helpdesk, Network, Server, Engineer DUTIES: * Provide Tier II/III technical support for end users and oversee daily help desk operations. * Install, configure, maintain, and troubleshoot servers, networks, and IT infrastructure. * Monitor system performance and ensure maximum uptime across multiple locations. * Support Windows server environments, Active Directory, network switches, routers, firewalls, and virtualization technologies. * Diagnose and resolve hardware, software, network, and connectivity issues. * Manage user accounts, permissions, and security policies. * Perform system updates, backups, disaster recovery procedures, and routine maintenance. * Document IT processes, procedures, and technical solutions. * Collaborate with vendors and internal departments to implement new technologies and improve IT operations. * Maintain compliance with company security standards and best practices.