Confirmations Specialist

Job Description

Job Description

About the Role

At Express Flooring, every successful in-home consultation begins with a strong, committed appointment. As a Confirmations Specialist , you play a vital role in protecting and retaining scheduled appointments by reinforcing the homeowner's decision and ensuring they remain confident and prepared for their consultation.

This role goes beyond verifying details — it's about strengthening commitment. You'll connect with homeowners, answer questions, ease concerns, and proactively address potential hesitations that could lead to cancellations or reschedules. By building trust and reinforcing value, you help keep appointments solid and moving forward.

In this position, your ability to listen carefully, ask thoughtful questions, and confidently overcome objections directly supports higher retention and stronger outcomes for both the homeowner and the sales team.

If you thrive in a fast-paced environment where your impact is measurable and meaningful, this is an opportunity to be part of a team that protects opportunities and wins together.

Job Type: In-Person – Full Time
Compensation: $24 - $25 Hourly + bonus opportunities
Schedule: 9:30am – 6pm; including weekends, with two days off during the week
Location: Tempe, AZ 85283

What You'll Do

• Follow Express Flooring's confirmation and retention process to reinforce homeowner commitment, verify expectations, and ensure appointments remain solid and aligned with business standards.
• Proactively identify cancellation risks, address concerns through deeper conversations, and properly qualify (or disqualify) projects while keeping all system information accurate and up to date.
• Clearly communicate the value of the in-home consultation to homeowners considering canceling or rescheduling, helping protect revenue and preserve scheduled opportunities.
• Partner closely with Sales Managers, Design Consultants, and team members to strengthen appointment quality, reduce fallout, and drive higher retention rates.
• Engage homeowners and internal partners via phone and text to maintain consistent communication and ensure a seamless, confidence-building experience from first contact through the in-home visit.

What You'll Bring

• High school diploma or GED required
• 2+ year of sales, contact center, or retention experience preferred
• Strong verbal and written communication skills
• Active listening skills with exceptional attention to detail
• Ability to multitask and problem-solve in a fast-paced environment
• Adaptability in handling shifting priorities and business needs
• A positive, team-oriented mindset with the ability to work independently
• Flexibility to work overtime and non-traditional hours as needed (including evenings and weekends)

Why People Love Working Here

• Supportive training and ongoing coaching to help you succeed.
• Access to advanced training platforms that support your performance.
• Fun, energetic team environment with room for growth.

Benefits & Perks

• Comprehensive medical, dental, and vision plan options
• Company-paid virtual primary care, urgent care, and mental health coverage
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)
• Company-paid loss support and legacy planning

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range

$24—$25 USD

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service. 

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.