Hotel Valet Captain - $20-$26/hr Tip Potential! - Fontainebleau Miami Beach

Position Overview The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is a priority. Compensation Hourly base pay: $14 per hour plus $5-$10 per hour in tips. Work Schedule The schedule may include AM, PM, or overnight shifts. Benefits Accident insurance Critical illness insurance Hospital indemnity insurance Telemedicine benefits 401k retirement savings plan Eligibility depends on classification, length of employment, and hours worked. Seasonal and temporary roles are not eligible for the above benefits. Essential Functions Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers. Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions. Effectively participates in “The Show” and delivers “Aggressive Hospitality” to guests. Addresses guests using the appropriate greeting for the site. Opens all vehicle and hotel doors for guests. Checks in arriving guests and explains vehicle parking and retrieval procedures. Parks and retrieves vehicles while driving slowly and cautiously. Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations. Uses proper phone etiquette. Posts up in appropriate areas when not assisting guests or completing other tasks. Conducts an effective room presentation when providing bell services for guests. Assists with the delivery and pickup of items to guest rooms. Assists guests with directions, taxis, reservations and other inquiries. Maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information. Promotes a teamwork philosophy through leading by example and effective communication skills. Leads the work group in delivering high levels of guest service. Appoints fellow associates to certain routine roles; assigns coworkers to non‑ordinary roles at the direction of the Account Manager. At the direction of the Account Manager, reduces staff during the work shift if business conditions dictate, using an approved method. Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys. Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system. Secures all keys on a belt clip or in a locked key box. Ensures staff are not providing “lift” services to any hotel or hospital guest, only offering a hand for assistance. Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use. Protects guest confidentiality in accordance with HIPAA requirements. Maintains the security of customer financial and identifying information. Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings. Identifies and collects revenue for all vehicles. Completes accurate cash drop slips and cash drop envelopes. Completes the shift report and other shift paperwork with detail and accuracy. Reconciles revenue and tickets at the end of every shift. Qualifications Education: High school diploma or general education degree (GED). Minimum age 18 with clearance to pass criminal background, MVR, and drug screen. Completion of Towne Park Wheelchair Safety Training course. Six (6) months related experience and/or training, or equivalent combination of education and experience. Valid driver’s license with a clean driving record; ability to drive manual transmission. Proficiency in spoken, written, and read Standard English. Ability to read, comprehend, and write simple correspondence. Strong presentation skills for one‑on‑one and small group interactions with guests, clients, and associates. Reasoning skills to carry out instructions in written, oral, or diagram form. Mathematical skills: addition and subtraction of three‑digit numbers, multiplication and division with tens and hundreds, using U.S. dollars, understanding 24‑hour time, and rates applicable to time passed. Working Conditions & Physical Demands Employee regularly required to talk or hear; frequently sit or stand for extended periods; may run, walk, handle, reach, climb stairs, balance, stoop, kneel, crouch, or crawl. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment. Lifting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly. Outdoor work for extended periods, exposure to extreme heat and cold, and possible weather protection. Travel up to 5% may be required. Equal Opportunity & Reasonable Accommodation Towne is an affirmative action, equal opportunity, and E‑Verify participating employer that encourages applications from all qualified individuals, including those with disabilities and veterans. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, contact our Human Resources Support Center at View email address on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr Towne Park LLC