Associate Executive Director - Roxbury

Associate Executive Director - Roxbury

Under the leadership and direction of the Executive Director, the Associate Executive Director is responsible daily for creating a transformative Y Experience for our members, program participants, and employees at their Center as well as supporting Centers within their operations group. The Associate Executive Director must be able to lead and manage people to execute exemplary customer service, high quality programs and clean, well-maintained facilities and equipment. The Associate Executive Director must be or become a subject matter expert and innovator in the core programs of the Y including, but not limited to, membership, health and wellness, aquatics, sports, family programming, and any additional Center specific programs. The Associate Executive Director will support the successful execution of the YMCA of Greater Boston's strategic imperatives to be a charity, partner, and employer of choice for years to come. Innovation will be a key area of growth for the Associate Executive Director, and the employees they supervise The Associate Executive Director is someone who shows promise to be an Executive Director. The Associate Executive Director will receive coaching and engage in developmental experiences to prepare them for an Executive Director role including board development and fundraising.

Key Responsibilities

In accordance with the policies, by-laws and constitution of the YMCA of Greater Boston, the Associate Executive Director is solely responsible for the Y Experience in their branch and supports a high-quality Y Experience across the Centers in their operations group. This includes ensuring customer service and high-quality programs across all departments and branches in the operations group. The Associate Executive Director will

• Supervision - Manages 5-7 direct reports and manages the day-to-day operations of the Center which is a significant part of the role.
• Customer Service and Experience – Train, coach, and hold staff accountable to exemplary service to members, program participants and their parents across all departments and programs. Respond immediately to member feedback and concerns.
• Membership and Program Enrollment, Growth and Experience – Drives membership and program enrollment and growth while ensuring a high-quality and transformative Y Experience as demonstrated by net-promoter scores and other experience metrics.
• Facility Usage – Responsible for overseeing usage of facility spaces by multiple internal and external parties. Troubleshoot issues around competing space needs. Plan and coordinate external rentals of space in accordance with YMCA policies.
• Fiscal Management – Develops an annual budget according to association instructions and ensures successful execution to the plan, including meeting regular revenue targets. Works with all direct reports to identify growth opportunities, forecasting on a quarterly basis, and correct financial deficiencies on a timely basis.
• Youth Development – Collaboratively work with the Child Development department leads to ensure a positive experience for children and parents participating in the programs. Create a strong working relationship between branch operations and youth development. Lead regular all-center meetings.
• Innovation – Develop innovative solutions for their branch and association-wide opportunities and challenges.
• Safety – Lead Center safety operations. Ensure compliance with all required safety and security policies, including trainings for staff. Monitor potential risks and identify proactive solutions. Respond to safety issues and emergencies and complete documentation in a timely manner.
• Board Development and Fundraising – Leads branch community fund raising campaign, engaging staff, and members, to meet quarterly and annual goals. Supports strong board and volunteer leadership and participation. Engages in on-the-job experiences with the Senior Executive Director or Executive Director to develop their board leadership and fundraising skills and expertise.
• Marketing and Community Engagement – Represents and promotes Y membership and programs in the community and at events. Actively drives internal marketing efforts (i.e., activating staff for referral programs) and consistent social media engagement through branch channels.
• Performance Achievement – Accountable for the performance of their team. Directly responsible for hiring, coaching, and managing all direct reports and ensuring compliance with association hiring practices for all positions within their organizational structure. Conducts weekly connections with direct reports to ensure progress with OKRs, ability to work well with others and discuss career development.
• Trends - Stays current on trend identification and implications for the branch in the following areas:

• Service area demographics
• Competitive analysis and external environmental changes
• Special Events in the community
• Membership
• Health and Wellness
• Youth and Family Programs and
• Other programs and initiatives operated by their Center

In addition, the Associate Executive Director shall participate in all meetings as requested and will be asked to lead association-wide initiatives and other assigned duties. The AED is required to work one evening per week with flexibility for occasional evening or weekend events.

Outcomes and position expectations for their branch:

• Successful Strategic Plan metrics, Net-Promoter Scores and Objectives and Key Results (OKRs).
• The Associate Executive Director will be seen as a subject matter expert and an innovator in the core business and programs of the YMCA: membership, health and wellness, aquatics, sports, family programming, and any additional branch specific programs.
• Operating practices and systems are in place and consistently implemented for

• Membership growth & retention
• Program enrollment and growth
• Facility cleanliness
• Overall member experience
• Timely action planning is in place (with effective) for operating units and/or program areas that have performance concerns.
• Successfully leads committee(s) of the advisory board as assigned.
• Fundraising goals are accomplished.
• Full-time staff have a development plan and are making progress toward goals.
• Identification of development opportunities for their direct reports and high potential leaders.
• Center staff are achieving (at minimum) metric targets and producing meaningful qualitative results. This includes net-promoter scores and OKRs.
• A collaborative and strong working relationship between branch operations and child development.

Skills, Knowledge & Expertise

Education/Experience:

• Bachelor's degree in exercise science, human services, recreation, business, or related field, plus three years related experience or training, or equivalent combination of education and experience preferred.
• Five or more years of management experience, preferably in a YMCA or other not-for-profit agency.
• Ability to direct assigned operations including volunteer development, supervision of staff, development and monitoring of budgets, marketing and public relations and program development/management.
• Demonstrated ability in cross-functional work across operations groups and teams.
• Ability to coach team members in their Center and across the Centers in their operations group.
• Demonstrated ability to supervise and coach managers and leaders of people.
• Prefer knowledge of and previous experience with one or more core programs of the Y including, but not limited to, membership, health and wellness, aquatics, sports, family programming, and any additional branch specific programs.
• Ability to establish and maintain collaborations with community organizations.
• YMCA Multi-Team/Branch Leader certification preferred.
• CPR, First Aid & other program specific certifications required upon or after hire.

About YMCA of Greater Boston

The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.