Store Manager

Store ManagerBenefits:Free food & snacksFree uniformsTraining & developmentJob Description – Store ManagerGeneral:Oversee operations of assigned PJ's locationMaster the tasks required of assistant managers, principals and counter serversWork regularly behind the counter (minimum eight hours per week)Attend and contribute to scheduled manager meetings and management training sessionsAbide by and enforce company policies and proceduresCustomer Service:Present a positive image of PJ's to counter servers, principals, other managers, and customersEnsure that the store offers excellent customer service as it pertains to the operation of the staff and physical upkeep of the storeCommunicate the standard of excellent service to the store staffManage the customers' interactions with PJ's in a positive, knowledgeable, and profitable manner, befitting PJ's philosophy of service and respond to customer needs; answer customer suggestion cards (in a timely manner)Goals and Planning:Work to increase store sales and control both costs of goods and operational expenses to increase net incomeDevelop store goals and achieve goals set by and for the companyCreate action plans to achieve goalsCreate and operate by budget for the storeCommunicate goals to staffPersonnel:Assess staffing needs of the store based on sales and operational needsInterview for store positions: baristas and shift leadsHire quality people for counter and assistant management positions who can achieve the goals of their position, offering customers the products, service and atmosphere expected from PJ'sTerminate employees as specified by store policiesMaintain all employee records with accuracy, documenting all aspects of employee performanceAssign raises as specified by the store policiesCreate and publish store schedule weekly, and post the Wednesday prior to the Monday that begins the scheduleSupervisory Responsibilities:Ensure that each staff member understands and fulfills the description and expectations of their positionConduct Initial Staff Training following the established outline and, throughout an individual's employment, train staff members to achieve expectations of their positions and standards of PJ'sDevelop each staff member between counter training and end of employment to be effective in his/her position (counter server, principal, assistant manager) so that the counter staff offers customers friendly, knowledgeable, and efficient service, and high quality and accurate productsWork to expand the coffee and product knowledge of the staff and customersSolicit ideas and input from the store staff to respond to their needs as employees, balanced by the needs of the company and division, thereby creating a positive work environment which benefits the company at largeEnsure that employees follow all store policies and procedures and safety rulesComplete performance evaluations for employees according to the evaluation schedule or when deemed necessaryCounsel employees regarding job performance and when standards and policies and procedures are not met for store positions; dismiss employeesOperational Responsibilities:Monitor and guarantee quality of coffee, beverages, pastries and food served in the storeEnsure that counter products are accurately and promptly prepared and servedMaintain appropriate inventory level of products, supplies, coffee, and tea; order as scheduled or when necessary, to create a quality offering for customers while controlling costsEnsure that the store is properly maintained (repaired, cleaned, orderly, etc.)Ensure that store facilities and equipment are maintainedRespond to emergencies in the store, operational or staffing, at any time of operationMaintain safe combination, alarm code and store key, regulate use of same by assigned staff membersDetermine coffees and teas to serveVoice major store needs to the Owner/FranchiseeOversee renovation or development projects, as assignedEnsure that vendors complete work according to scheduled contractsPrepare daily bank deposits and weekly deposit formsProblem Solving:Listen to employee work-related statements, concerns, or ideas and aid in correcting, alleviating, or developing those ideasTo the greatest extent possible, resolve problems in all areas (personnel, staffing, structural, technical) so that when presented to the Owner/Franchisee, a solution or possible solution is included in the presentationCompensation based on experiencePJ's Coffee of New Orleans was founded in 1978 by Phyllis Jordan, a pioneer in the coffee industry who embraced high-quality beans, superior roasting methods, and a pure passion for the art of coffee making. Today, PJ's Coffee is recognized for harvesting, roasting,and personally crafting gourmet drinks using only the top 1% of Arabica beans and delicious organic tea. In addition, our selection of fresh breakfast pastries and hot breakfast sandwiches makes for the perfect beverage pairing.PJ's Coffee carries a complete line of espresso-based beverages, flavored coffee, and award-winning Original Cold BrewTM Iced Coffee. PJ's Coffee is committed to bringing our customers the freshest coffee possible, while developing programs to ensure quality of life is improved through community initiatives and by supporting local school programs.