Application Support Engineer
$110k - $120kFull-time
SFE
Please review the JD below and let me know if you would be interested in exploring the opportunity.
Job Details:-
Job Title: Senior L1 Application Support Engineer
Experience Required:- 5+ Years
Location: New York City, NY Onsite
Duration: Fulltime Hire
Salary Range: $110,000-$120,000 a year
Must Have Technical/Functional Skills
Application monitoring, incident and service-request handling
Runbook-based triage, ticket documentation and escalation
Basic SQL/Linux/application troubleshooting
Shift support and onsite offshore coordination
Roles & Responsibilities
Monitor applications and respond to alerts, incidents and service requests
Perform first-level diagnostics using approved runbooks
Document evidence and escalate accurately to L2/L3 teams
Support release checks, shift handovers and operational reporting
In addition Support Engineer should be able to do the following
1. Able to work in shifts.
2. Play the role of onsite co-Ordinator for offshore
3. Able to conduct RCA and provide and Implement solutions as part of L1 Support
Generic Managerial Skills, If any
Customer-facing communication and concise executive reporting Onsite offshore coordination across distributed teams Structured ownership, prioritization, risk escalation and collaboration Ability to work independently while following enterprise governance and security standards
Vacancy posted 2 days ago
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