Salesforce Agentforce & IVR Automation Developer
VDart Inc
Job Title: Salesforce Agentforce & IVR Automation Developer
Location: Remote
Job Type: Contract
Responsibilities:
- Design, develop, and implement Salesforce Agentforce agents for customer service and business process automation.
- Build and configure AI agents, topics, actions, prompts, and conversational workflows.
- Develop and maintain IVR automation and voice call flows using Salesforce Omni-Channel and Agentforce Voice.
- Configure intelligent call routing, self-service options, callbacks, escalation, and agent handoffs.
- Develop Salesforce solutions using Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flow.
- Integrate Salesforce with telephony/CTI platforms and external applications using REST/SOAP APIs.
- Implement AI-driven automation using Einstein, Prompt Builder, Agent Builder, and Data Cloud where applicable.
- Ensure seamless handoff between IVR/AI agents and live customer service representatives.
- Troubleshoot and optimize voice automation, routing, integrations, and customer journeys.
- Collaborate with business and technical stakeholders to translate requirements into scalable Salesforce solutions.
- Follow Salesforce best practices for security, governance, testing, and deployment
Skills :
- Strong expertise in Apex programming.
- Strong experience with Salesforce Development and Service Cloud.
- Hands-on experience with Salesforce Agentforce / Agent Builder.
- Experience with IVR, Voice Automation, Contact Center, or Telephony integration.
- Strong knowledge of Omni-Channel and Salesforce Flow.
- Experience with Apex, LWC, SOQL, SOSL, and Salesforce APIs.
- Experience designing conversational AI or automated customer service workflows.
- Knowledge of Einstein AI, Prompt Builder, AI agents, and automation frameworks.
- Experience with REST APIs and third-party integrations.
- Understanding of call routing, CTI, voice workflows, and contact center operations.
Vacancy posted 2 days ago
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