Chief Operating Officer (COO)

Chief Operating Officer (COO) About the Company Prominent credit union Industry Management Consulting Type Non Profit Founded 1951 Employees 201-500 Categories Consulting & Professional Services Banking & Mortgages Specialties credit union consumer and business banking consumer and business lending mortgage auto loans credit cards financial education and community involvement About the Role The Company is seeking a Chief Operating Officer (COO) to join their team. The COO will be a key partner to the President and CEO, advancing the organization's mission, vision, and strategic priorities. This role requires a collaborative, hands-on leader with a servant leadership style, who can provide visionary oversight of business services, marketing, community development, and retail delivery. The successful candidate will be responsible for driving operational excellence, innovation, and initiatives that support growth, financial stability, and community impact. The COO will also be focused on member experience, championing the organization's sales and service culture, and ensuring financial stability, risk management, and corporate sustainability. Candidates for the COO position at the company should have a bachelor’s degree in business administration, finance, or a related field, with a master’s degree strongly preferred. A minimum of 10 years of progressive senior leadership experience in the financial services industry is required, with a proven track record in operations, strategic planning, digital strategy, and organizational management. Key skills and competencies include exceptional leadership, communication, and problem-solving skills, as well as the ability to function as a change agent and make high-level decisions. The COO will also be expected to have a strong understanding of regulatory compliance, including the Bank Secrecy Act and other relevant federal laws. Hiring Manager Title President and CEO Travel Percent Less than 10% Functions Operations