IT ADMINISTRATOR

IT Systems And Services Manager

A versatile position within a dynamic nonprofit that helps communities recover after disasters and gets children back in school. The position is full-time and is responsible for supporting and managing all IT systems and services used by All Hands and Hearts.

Reporting Relationships

• Reports to Senior Director of Information Technology
• Roles reporting to position None
• Approximate number of reports 0

Essential Functions

• Manage and support Salesforce and include integrated systems and services such as ActiveCampaign and Formstack.
• Perform onboarding/offboarding tasks on critical systems for all staff, contractors and volunteers.
• Support all employees, contractors and volunteers in using All Hands and Hearts systems including Salesforce, Google Workspace, Slack, Formstack and other tools.
• Manage and maintain web infrastructure including hosting platform, backups and DNS.
• Create and maintain documentation of systems, system configuration and operating procedures.
• Create and maintain end user facing documentation for systems and services.
• Create basic workflows and automation to support business processes.
• Perform data analysis to identify data quality issues and troubleshoot data-related problems.
• Perform other duties as required

Position Requirements

• Education High school diploma or equivalent
• Related Experience Previous All Hands and Hearts experience preferred. 1-2 years experience with cloud-based systems administration.
• Special Competencies/Certifications Must be legally authorized to work in the US. Salesforce certification optional, but preferred. Proficiency in Salesforce. Familiarity with WP Engine, WordPress development and the Gutenberg WordPress Editor. Experience with building Tableau dashboards or with Google Analytics is a plus. Good written and oral communication skills and confident working with Google Workspace, particularly Google Docs and Google Sheets; and Microsoft Office. Applicants need to be well organized and have a flexible approach to managing multiple tasks and prioritizing them appropriately. The individual is able to manage a large workload and perform in a fast-paced environment.

Working Conditions and Physical Demands

• Home office environment
• Constantly operates computer
• Travel up to 25% of the time
• Living in communal environment while on program

Compensation & Benefits

• Compensation Typical starting salary is $50,000-$52,500 USD annually based on skills and experience and up to $56,250 for highly qualified candidates.
• Flexible working hours
• Unlimited PTO
• Opportunity to travel to program
• Medical, vision, and dental insurance plans (US Employees)
• Flex Spending Account (US Employees)
• 401K with safe harbor match for U.S. staff (US Employees)

Diversity is the acknowledgment, promotion and celebration of our differences and similarities. All racial identities, ethnicities, sexes, nationalities, gender identities and expressions, physical and mental abilities, sexual orientations, ages, spiritualities, points of view and socioeconomic statuses can fit in with us. We support individuals from around the world and serve communities affected by disasters with purpose. Response, recovery, resilience and renewal are why we exist. Respect for the value of diversity, inclusion and social justice drives us forward every day. Everyone is welcome.

All Hands and Hearts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, veteran status, age, or any other protected characteristic.