Junior Account Manager & Customer Service Representative

Benefits 401(k) Health insurance 401(k) matching Paid time off Vision insurance Dental insurance Life insurance Job Description Copia Resources CA, Inc. is seeking a proactive and detail-oriented Junior Account Manager to join our Sacramento team. This position plays a critical role in supporting client relationships, resolving service issues, and contributing to internal sales and operational workflows. The ideal candidate is an organized self-starter with excellent communication skills, strong follow-through, and a commitment to delivering top‑tier service. This is a high‑visibility, hands‑on role with opportunities for growth into senior account management positions. Job Responsibilities Maintain and grow relationships with existing clients, ensuring satisfaction and identifying upsell opportunities. Respond promptly and professionally to customer inquiries via phone and email. Build and maintain strong relationships with existing clients, ensuring satisfaction and service consistency. Proactively identify and communicate upsell opportunities within assigned accounts. Conduct occasional site visits and inspections to address service concerns or strengthen client rapport. Coordinate with internal teams, field employees, and third‑party haulers to resolve service issues (e.g., bin placement, missed pickups, schedule changes). Collaborate with BPO partners and internal departments to streamline service delivery and client communication. Support client onboarding by organizing logistics and ensuring a smooth launch. Assist Account Managers with service proposals, pricing coordination, and contract preparation. Work closely with the sales team to gather data, prepare client recommendations, and identify opportunities for new business. Complete assigned administrative tasks and special projects with accuracy and efficiency. Flexibly support other regions or accounts as needed. Job Requirements Minimum of 2+ years of high‑impact client relationship management in an office setting or inside sales, with a proven track record of achieving and exceeding revenue targets. Exceptional proficiency with technology, particularly a deep understanding of Mac computers, and the ability to work efficiently with software like Word, Excel, and MS Office. Exceptional verbal and written communication skills, as well as an aptitude for delivering impactful presentations to clients. An unwavering commitment to detail and organizational excellence. A proactive, fast‑paced, and results‑oriented mindset that drives continual improvement. Must commit to working from 7:00 AM to 4:00 PM in Sacramento, CA, and must be available for work on select major holidays. Proven ability to excel under pressure, meeting tight deadlines across multiple projects. A willingness and capacity to travel as necessary. Associate’s degree required; Bachelor’s degree preferred. Ability to read, write, and speak Spanish preferred. Pay and Schedule Job type: Full‑time (40 hours per week). Pay: $26.00 - $28.00 per hour. Schedule Monday to Friday Work Location In‑person, Sacramento, CA. #J-18808-Ljbffr Copia Resources, Inc.