Care Coordinator

Care Coordinator Maple Counseling Center (a 501(c)(3) nonprofit) is seeking a Care Coordinator for its Briskin|Wilder Welcome Center. Role Overview As the first point of contact, the Care Coordinator provides warm, professional customer service and screens clients to assess their needs. They introduce mental health services, schedule intake appointments, and connect clients with appropriate resources. *Maple Counseling Center requires in-person and partial days in office as assigned by the supervisor. Essential Tasks Uphold and maintain a warm and friendly manner to welcome all visitors. Answer and direct phone calls in a polite and friendly manner. Conduct and evaluate phone screenings for service needs. Schedule and maintain the intake appointment times. Track and obtain new client information to direct for appropriate services or linkages. Keep detailed and accurate records of visitor requests and of calls received. Enter and maintain client data in EHR as needed. Assist with overflow of welcome center case management follow-up calls. Obtain, maintain, track and secure all intake documents. Identify and verify clients who are eligible for grants. Assign new therapy cases to treating clinicians. Set up clients on the OQ Analyst system and send initial time 1 measures to clients. Determine and set session fee assignments. Work with clients to address any fee assignment adjustments or concerns. Assist in with additional social service or mental health resources as needed. Respond to requests for information from clinical staff and clients. Assist in building and maintaining mental health and social service resource directory. Operate standard office equipment, including a fax machine, a copy machine, and a computer. Take inventory of supplies and restock as needed. Maintain the welcome center filing system. Understand and practice HIPAA regulations compliance. Comply with policies and procedures of The Maple Counseling Center, including but not limited to those in the employee handbook and other instructional manuals. Regular attendance. Perform other duties as assigned. Minimum Qualifications To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. ** The requirements listed below are representative of the knowledge, skill and/or ability required and physical and mental demands. Associate degree in social services or related field from a recognized institution required, Bachelor’s is preferred. At least two to five years in mental health services. Strong verbal and written communication skills in English (composition, spelling, and punctuation). Knowledge of Microsoft Office Suite (Outlook, Word, Excel, Power Point), internet search engines, and other computer and mobile applications for work, such as video conferencing, and scheduling software. Ability to present data in clear and concise manner to individuals and groups. Excellent problem-solving and analytical skills. Strong verbal, written, and interpersonal skills. Ability to build relationships with diverse populations and service providers. Impressive skills in conducting research and utilizing internet search tools. Other Knowledge, Skills and Abilities Maintain confidentiality of privileged information. Ability to function as a team player. Self-starter and able to work with minimal direct supervision. Ability to follow instructions and set procedures. Required Personality Traits Professional, good work ethic, flexible, tactful and discreet, approachable, proactive, dependable, pleasant, positive attitude, sense of humor, decorous, and professional attire. Physical Requirements Candidate must be able to lift up to 30 pounds. Ability to move within the office environment and ability to climb stairs. Ability to write by hand and use a keyboard to perform general office functions. Ability to communicate continuously by speech and hearing. Visual acuity (close, distant, peripheral vision, and the ability to adjust focus and view accurate color perception and objects at near distances) needed for detail work and computer use. Ability to sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr Maple Counseling