Operations Manager - Product Integration & User Adoption

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Inspire, excel and grow with us Are you passionate about creating exceptional user experiences, driving platform adoption, and leading teams that turn feedback into meaningful change? U.S. Bank is seeking a collaborative and strategic leader to serve as our Operations Manager – Product Integration & User Adoption and help maximize the impact of the ARES platform across the organization. Why This Role Matters The ARES platform is a critical business capability, and this team serves as the bridge between users and platform teams. As the leader of User Experience & Platform Readiness, you'll oversee the people, processes, and insights that ensure platform quality, adoption, operational readiness, and user satisfaction. You'll have a direct impact on how users experience ARES while influencing future enhancements and platform strategy. What You'll Do Lead a multidisciplinary team responsible for user enablement, testing, training, operational support, issue triage, and platform health monitoring. Serve as the primary connection point between platform users and product teams, ensuring feedback is heard, analyzed, and translated into actionable improvements. Drive platform adoption through data-driven insights, user engagement strategies, and continuous improvement initiatives. Partner closely with Product Managers, Product Owners, Business Analysts, Technology teams, and leadership to identify trends, escalate risks, and enhance the user experience. Monitor platform performance, user satisfaction, operational readiness, and support channels to improve outcomes and service delivery. Foster a culture of collaboration, accountability, innovation, and operational excellence. What Makes This Opportunity Exciting? ✅ Lead a growing, highly visible team that directly influences platform success. ✅ Partner with cross-functional leaders across Product, Technology, Operations, and Business Analysis. ✅ Drive meaningful improvements based on real user feedback and measurable outcomes. ✅ Shape the future experience of the ARES platform and help scale adoption across the organization. What Success Looks Like In this role, you'll build a highly engaged team that becomes a trusted source of insight across the organization. You'll create structure where needed, solve complex operational challenges, and establish measurable processes that improve platform health, user satisfaction, and business outcomes. Location & Schedule Minneapolis/St. Paul, MN or Milwaukee, WI Monday - Friday 8am-5pm CST Basic Qualifications Bachelor's degree in accounting or finance, or equivalent work experience Three to five years of experience in trust and securities operational functions Three to five years of management experience Preferred Skills/Experience Strong knowledge of trust and securities operations, products, systems, and services Experience leading teams focused on operational excellence, user support, training, testing, or process improvement Proven ability to analyze data, identify trends, and drive informed decision making Excellent relationship-building and stakeholder management skills Strong organizational, project management, and problem-solving abilities Experience leading through change and managing multiple priorities simultaneously Location Expectations This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.