Universal Banking Supervisor
$45k - $52kWorking World
Job Position: Universal Banking Supervisor Location: Crystal Lake, IL 60014 Pay Rate: $45k-52k/year Description:
- Supervises the day-to-day operational activities.
- Mentors and advises as the onsite Subject Matter Expert.
- Ensures standardized banker procedures are performed and consistently followed.
- Takes a proactive approach to solving operational challenges.
- Reconciles discrepancies for all bankers at the bank.
- Ensures adequate cash limits in vaults and recyclers are maintained as defined by the bank's cash handling policy.
- Functions as the primary contact and liaison between the Universal Banking Manager and lobby bankers.
- Operates a teller drawer as needed.
- Opens deposit accounts, resolves client issues, handles account maintenance, updates client information as required
- Opens and closes bank facility as needed.
- Collaborates with Universal Banking Manager to ensure efficient lobby coverage.
- Supports the bank's Mission and Core Values through words, behavior, and attitude.
- Provides outstanding client service and ensures team adherence to service standards.
- Embraces change and maintains a positive attitude towards the bank's technology, and enhancements thereof.
- Assists clients with online adoption and utilization of products and services
- Performs monthly and quarterly bank audits
- Makes appropriate recommendations to the Universal Banking Manager on bank policies, procedures, rules and regulations for lobby employees.
- Remain current on compliance training and applicable banking regulations.
- Takes steps necessary to identify, prevent & report potential fraud.
- Model the way of greeting and welcoming clients to the bank in a courteous, professional, and timely manner.
- Leads by example and coaches team members to focus on client experience by having needs-based conversations and offering financial solutions to meet the client's needs.
- Trains and assists with onboarding/developing new and current bankers, modeling core values and shared vision.
- Collaborates with Universal Banking Manager to recruit, interview & select new candidates.
- Quality and accuracy of work performed
- Reliability, thoroughness, and timeliness of service provided
- Adherence to bank policy and Federal and State Regulatory requirements
- Participation in training and appropriate professional developments
- Other duties as assigned
- Degree from an accredited university preferred; high school diploma or equivalent is required
- Additional bank-related training and/or retail banking
- Mastery of teller duties and responsibilities
- 1-2 years supervisory experience
- Customer service experience
- Excellent communication skills (written & verbal)
- Leadership and delegation ability
- Relationship building
- Client orientation
- Organization & problem-solving skills
- Calculation and computer proficiency
- Acute attention to detail
Vacancy posted 5 days ago
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