Benefits Implementation Specialist

GMS, one of the nation's leading PEOs, is hiring Benefits Implementation Specialists in Richfield, OH! If you're detail-oriented, customer-focused, and enjoy guiding clients through a smooth, structured onboarding experience, this role is for you. What’s a PEO? A Professional Employer Organization helps businesses grow by handling payroll, benefits, workers’ comp, and HR. It’s a $176B+ industry growing at ~14% annually and serving 2–3 million employees nationwide. Why You’ll Love It Here: $45K-$50K base salary depending on experience/location Full benefits: Medical (with HSA match), FSA, Dental, Vision, 401(k) match, Disability, EAP, and more! Cell phone reimbursement plan Hybrid/flexible scheduling earned with tenure + performance Our Benefits Implementation Specialists: Currently have a state's license in Life and Health insurance or are able to obtain this within 90 days of employment Are preferably experienced in the field of health insurance and/or customer service Thrive in a fast‑paced, service-oriented environment where accuracy and follow-through are essential Have a deep understanding of all our benefits products and services Are highly organized with strong attention to detail and the ability to manage multiple onboarding projects at once Communicate clearly and confidently - whether presenting to clients, leading kickoff calls, or coordinating internally Are tech savvy and able to efficiently complete tasks within critical deadlines Provide an overall positive onboarding experience to new benefits clients What You’ll Do: Serve as the primary point of contact for clients throughout the implementation process Manage the end-to-end implementation of employee benefits program for new and existing clients, ensuring timely and accurate completion completion of all activities Coordinate implementation timelines, milestones, and deliverables with clients, carriers, internal teams, and other stakeholders Review sold paperwork, carrier documentation, and client requirements to ensure accurate benefit plan setup and administration Configure and maintain benefit plans, eligibility rules, deductions, contribution structures, and enrollment workflows within company systems Coordinate and administer open enrollment activities, including system setup, testing, employee enrollment support, and post-enrollment processing and audits Document implementation activities, maintain project records, and ensure required documentation is accurately stored and updated Support annual benefit renewals by reviewing plan changes, updating system configurations, and validating renewal setups Provide excellent customer service for clients and members with an ownership mentality Perform analysis of completed payroll, resolve any identified issues and ensure a seamless handoff to the Account Specialist team Why GMS? At GMS, it’s not just what we do — it’s why we do it. Our mission is simple: help small businesses thrive. For over 30 years, our co‑employment model has saved clients time, reduced costs, and provided peace of mind for thousands of businesses nationwide. We take a people‑first approach, pairing exceptional customer service with innovative, cutting‑edge technology to drive efficiency and deliver real world impact. Group Management Services is an Equal Opportunity Employer #J-18808-Ljbffr