Service Coordinator

PhysioKC is a locally owned outpatient physical therapy company. We focus on giving high-quality, one-on-one care to our patients. Our clinics are run by experienced clinicians, and we value teamwork, strong communication, and great patient relationships. We have well-supported clinics throughout the Midwest and Mountain West. Job Summary We are looking for a friendly and organized service coordinator who enjoys helping people. In this role, you will welcome patients, schedule appointments, and help with the daily tasks that keep the clinic running smoothly. You will use basic medical terms and follow clinic procedures while helping with scheduling, billing, and updating charts, forms, and other paperwork. Your work helps create a positive, patient-centered experience. Education and Experience High school diploma or equivalent. Skills Good communication and listening Basic reading, writing, and computer skills Willingness to learn new information Simple problem-solving and common-sense thinking Ability to work well with others Helpful and service-minded attitude Basic time-management and organization Comfort using or learning basic office equipment Work Context Communication You will talk with patients, families, clinic staff, and outside providers to schedule appointments, answer questions, and share information. Role Relationships You will work closely with the front desk team, physical therapists, rehab techs, and clinic leadership. Most communication happens inside the clinic, with occasional calls to outside offices or insurance companies. Responsibility for Others You help support patient care by keeping schedules accurate, paperwork organized, and communication clear. You do not supervise staff. Conflictual Contact Low. You may sometimes speak with upset or worried patients about scheduling or paperwork, but serious conflict is rare. Work Setting Indoor outpatient clinic with a front desk area, treatment rooms, and shared office spaces. Environmental Conditions Standard indoor environment with climate control. Some travel by car to other locations will be required during training period. Job Hazards Low physical risk. You may stand, walk, or carry light items such as files or supplies. Body Positioning A mix of sitting, standing, and walking around the clinic, with occasional light lifting. Work Attire Business-casual or professional athleisure that fits a healthcare setting. Impact of Decisions Correct scheduling and documentation help keep the clinic running smoothly and improve the patient experience. Mistakes may cause delays or billing issues. Routine versus Challenging Work Most tasks are routine, but you may occasionally face challenges with scheduling, communication, or solving small problems. Pace and Scheduling The pace is steady, with frequent interruptions and shifting priorities. Good time management helps balance phone calls, scheduling, check-ins, and other tasks. Primary Job Duties Schedule and confirm patient appointments and help with basic intake or insurance details. Answer phone calls, take messages, and communicate with patients and staff. Greet visitors and direct them to the correct person or area. Update patient charts and handle routine paperwork. Use office software and equipment to complete daily tasks. Send or receive documents like forms or medical records. Help keep office supplies stocked and organized. Assist with simple billing, payment, or insurance forms. Help with light cleaning tasks, such as wiping surfaces and keeping common areas tidy. Wash, fold, and restock clinic laundry as needed. Assist with training rehabilitation technicians on front office tasks at home location. Tools and Technology EMR system Microsoft Windows Microsoft Office (Teams, SharePoint, Outlook, Word, Excel) Phone system Printer, scanner, and fax machine #J-18808-Ljbffr PhysioKC Physical Therapy