Sales Specialist - Fraud

Fraud Sales Specialist

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technologyand we do that by empowering our people to help create success for our customers.

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Q2 is seeking a high-energy, results-driven sales professional with sound business acumen and natural sales and marketing instincts to join our Sales organization as a Fraud Sales Specialist. In this role, candidates will be fraud subject matter experts focused on driving revenue through fraud technology sales, leveraging deep domain expertise to contribute to the overall growth and success of our clients. The ideal Specialist is an outgoing, organized, and thoughtful relationship builder who knows how to inspire action and creatively solve problems. Your goal is to identify client fraud risks, craft tailored fraud solutions leveraging Q2 and partner products, and manage the end-to-end sales cycle from prospecting to closing. This is a high-velocity cross-sell role focused on Q2's existing digital banking customer base, requiring strong pipeline discipline, efficient deal execution, and the ability to manage multiple opportunities simultaneously.

Responsibilities

• Identify and develop expansion opportunities within Q2's existing digital banking customer base, prioritizing fraud solution cross-sell across a high-volume pipeline of active accounts.
• Manage a high-velocity pipeline across a large existing customer base, maintaining strong conversion discipline across multiple concurrent opportunities.
• Create, maintain, and deliver a strategic territory management plan.
• Partner with the Product team for roadmap awareness, to provide client feedback, and remain aware of product health and function.
• Generate and qualify leads via phone, email, LinkedIn, and direct mail campaigns.
• Identify opportunities, conduct detailed discovery to uncover pain and goals, present solutions and value propositions, negotiate and close sales of Q2 and partner fraud products.
• Meet or exceed assigned quota.
• Build trust-based relationships with C-level executives and key stakeholders.
• Collaborate with Customer Success to identify fraud mitigation solutions for renewals and participate in Customer Success engagements (EBRs, QBRs).
• Own Salesforce pipeline documentation and tracking of leads and deal status.
• Participate in marketing events and associated follow-up activities.
• Build successful relationships with clients, Customer Success Managers, Sales Specialists, Product and Marketing colleagues.
• Maintain client reference lists for assigned products.
• Educate team members on fraud technology solutions, value, and trends.

Experience and Knowledge

• Typically requires 5+ years of previous sales, technical account management, and/or solutions consulting experience.
• Understanding of and successful experience with complex sales, including cross-sell and upsell motions within an existing customer base.
• Excellent verbal and written communication skills with the ability to articulate complex technical concepts with both technical teams and business executives.
• Comfortable engaging in technical conversations around fraud detection, risk decisioning, and financial crime mitigation; varying degrees of technical depth are welcome.
• Ability to work well in a team environment and independently.
• Strong organization and computer skills (including Microsoft Office, Salesforce, and DocuSign).
• Ability to travel up to 15% of the time during normal business operating times.

Preferred Qualifications

• Prior experience selling fraud, identity, or financial crime solutions to banks or credit unions strongly preferred.
• Familiarity with fraud typologies relevant to digital banking, such as account takeover (ATO), ACH fraud, check fraud, or real-time payments risk.
• Experience working in financial technology, banking, or cybersecurity.
• Ability to engage fluently in technical conversations around fraud detection architecture, API integrations, or data-driven risk decisioning without requiring hands-on demo proficiency.

This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs "You Earned it"

We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcareoffering resources for physical, mental, and professional well-being. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impactin the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements