IT End-User Support Specialist

Title: IT End-User Support SpecialistExperience Range: 1 - 3 YearsCompensation: 0 - 0 / Minimum Education: BachelorsDomain Experience: IT Helpdesk, Desktop SupportRoles and Responsibilities:- Provide first-level IT support via phone, email, chat, and in person- Diagnose and troubleshoot hardware, software, network, and system issues- Install, configure, and maintain desktops, laptops, printers, and mobile devices- Manage user accounts including password resets, permissions, and Active Directory updates- Support Microsoft 365 applications, VPN access, and enterprise tools- Document incidents and resolutions in the ticketing system- Escalate complex issues to Tier 2/3 support when necessary- Maintain IT inventory and asset tracking- Educate users on IT best practices and security awarenessOther Skills: Windows OS, macOS, Networking Basics, Ticketing Systems, Active Directory, Microsoft 365, Remote Support Tools, Communication Skills, Customer Service, Problem-Solving, Multitasking, Prioritization, Team CollaborationKey Notes: Ideal candidate should have 1-3 years of IT helpdesk or desktop support experience with strong knowledge of Windows and macOS operating systems, basic networking, and ticketing systems. Excellent communication and customer service skills are essential. Preferred qualifications include experience with Active Directory, Microsoft 365, remote support tools, and IT certifications. The role requires multitasking, problem-solving, and a customer-first mindset in a fast-paced environment. No salary or location details provided.